Michael Rebellon

• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Processed shipment documents neatly and efficiently for each load.
• Complied with DOT requirements for background checks prior to operating a CMV.

• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Worked well with dispatchers to communicate route and schedule changes.
• Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.

• Developed innovative approaches to streamline processes and improve efficiency.
• Defined and determined cause of problem to identify, prioritize and select alternatives.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Trained team members on problem-solving techniques and tools.

Trained other problem solvers at New yyz Amazon in Calgary Canada

• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.