Michael Felbob
Keizer
Summary
Dedicated Supervisor with over 20 years of experience planning and managing movement of goods in supply chains. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.
Overview
18
18
years of professional experience
Work History
Branch Manager
Dexter Axle Company
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Supervisor of Distribution Operations
Home Depot
10.2010 - 09.2023
- Managed up to 40 employees daily to ensure proper operations and daily department goals are met
- Interviewing, hiring, and in charge of training process for new employees
- Manage efficient workflows, daily scheduling, reviews, and health and safety codes and regulations.
- Research discrepancies in shipments to ensure accuracy for vendor purchase orders
- Manage high volume shipping, receiving, and processing departments that delivered exceptional results
- Delegate tasks to associates to ensure an accurate and productive warehouse, and performance manage when needed.
- Manage employee attendance, including Kronos. Manage performance issues as necessary.
- Retrieve customer feedback from store level management in order to ensure optimal service
- Experience working with Workforce, WMS, and Workday
- Certified Forklift trainer for clamps, 84”/48” Pacers, double and triple electric pallet jacks
Dock Operations Supervisor
USF Reddaway
08.2007 - 02.2009
- Responsible for customer communication including contacting around 200 customers quarterly to verify accurateness of information, creating competitive rate quotes
- Oversaw payroll operations and scheduling
- Supervised 16 union teamsters including dispatching drivers to deliver and pick up freight. Sorted delivery and outbound routes for maximum efficiency.
- Responsible for office management including processing of outbound bills and delivery receipts, tracking of main accounts, overseeing high profit programs.
- Applied effective time management techniques to meet tight deadlines
- Demonstrated strong organizational and time management skills while managing multiple projects
Warehouse Operations Supervisor
United Rentals
11.2006 - 08.2007
- Communicated goals and expectations to associates daily and hourly.
- Training and safety assurance of associates.
- Hired and trained, and performance managed of staff.
- Delegated tasks to associates to ensure an accurate and productive warehouse.
- Assigned work schedules and conducting training meetings.
- Ran UPS station to ship customer orders.
- Conducted daily inventory counts.
- Retrieved customer feedback from store level management in order to ensure optimal service.
- Picked and audited customer orders.
- Wrote shipping bills for contracted trucking companies.
Education
High School Diploma -
Valley View High School
Moreno ValleySkills
- Shipping and Receiving
- Inventory Control
- Policies and Procedures
- Strategic planning
- Supply Chain Management
- Performance evaluation and management
- Warehousing operations
- Deadline Oriented
Timeline
Branch Manager
Dexter Axle Company
09.2023 - Current
Supervisor of Distribution Operations
Home Depot
10.2010 - 09.2023
Dock Operations Supervisor
USF Reddaway
08.2007 - 02.2009
Warehouse Operations Supervisor
United Rentals
11.2006 - 08.2007
High School Diploma -
Valley View High School
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