Open To Work
MICHAEL FELTRINELL
Westfield,Indiana
Summary
Assisted teams in adapting to changes in the service industry. Achieved recognition for performance in various roles. Committed to providing excellent service while upholding high standards.
Overview
26
26
years of professional experience
Work History
General Manager
Fazolis
Carmel, IN
07.2022 - Current
- Oversaw daily operations to guarantee seamless service delivery and enhance customer satisfaction.
- Formulated and executed strategic marketing initiatives to elevate brand visibility.
- Oversaw inventory control systems, optimizing stock levels to minimize waste and enhance efficiency.
- Directed staff training initiatives to cultivate a culture of continuous improvement and professional growth.
- Resolved customer complaints and feedback promptly to enhance satisfaction and loyalty.
- Negotiated contracts with vendors to secure favorable terms and ensure timely deliveries.
- Fostered robust relationships with clients, vendors, and partners to drive long-term success and loyalty.
- Monitored financial performance. Assisted in setting budgets. Supported expense control to promote financial stability and organizational growth.
General Manager
Mimi Blue - Keystone Fashion Mall
Indpls., IN
01.2019 - 05.2022
- Directed multi-million dollar operations in a high-pressure, fast-paced environment at a premier fashion mall.
- Spearheaded recruitment training and development initiatives for a team exceeding 20 employees.
- Drove customer base expansion by 50% through unwavering dedication to superior food quality and service excellence.
- Collaborated with local news media, including Fox 59 and Channel 8 WISH TV, to host cooking demonstrations and enhance brand visibility for Mimi Blue.
- Spearheaded strategic initiatives to drive revenue growth from one million to a projected two million dollars by year-end.
- Cultivated strong interpersonal and leadership skills to achieve consistent year-over-year profit growth.
- Spearheaded culinary training initiatives and partnered with ownership to enhance menu development.
General Manager
First Watch
Carmel, Indiana
10.2013 - 10.2018
- Monitored compliance with health regulations for food preparation and service. Supported team efforts to achieve high scores on food safety audits.
- Directed food preparation methods, portion sizes, garnishing, and presentation to ensure adherence to First Watch standards.
- Executed comprehensive investigations and addressed complaints regarding food quality, service, and accommodations.
- Coordinated food and beverage deliveries. Assisted in verifying product quality and quantity upon receipt.
- Assisted in monitoring budgets and payroll records to promote financial accuracy. Supported review of financial transactions to verify that expenditures were authorized and matched budget plans.
- Assisted in tracking food and equipment inventories. Supported maintenance of accurate inventory records.
- Oversaw staff scheduling and delegated responsibilities to enhance team performance.
- Oversaw food preparation and service operations, including cooking, table clearing, and serving food and beverages.
- Managed equipment maintenance and repair scheduling to ensure operational efficiency.
- Assisted in organizing training programs for staff members. Helped address personnel issues to foster a positive work environment. Supported recruitment by hiring new team members and evaluating employee performance in kitchen and dining areas.
- Managed daily operations at two independent First Watch locations with limited assistance from assistant managers. Supported team efforts to achieve top operational ranking for Willow Lake location among nearly 190 sites. Assisted in elevating Carmel store ranking from 175 to 8 out of approximately 400 locations.
- Contributed to sales growth across all stores by 15% year over year. Assisted in initiatives to increase guest counts by 7% year over year.
Food & Beverage Director
Interstate Hotels and Resorts
Carmel, Indiana
01.2004 - 10.2013
- Oversaw food and beverage operations for full-service hotel, driving a 40% increase in sales through exceptional service and quality offerings.
- Achieved 1st place ranking for Most Improved Quality Award from Hilton Hotels Corporation among 160 DoubleTree branded hotels in 2005.
- Achieved upper 90% scores on third-party audits conducted by EcoSure, local health department, and Bare Associates through exceptional dining room service management.
- Controlled expenses through strategic planning, waste reduction, and cost-effective purchasing practices.
- Orchestrated menu planning, cost estimation for food and beverages, and inventory procurement.
- Formulated strategic action plans to uphold Hilton's exemplary service standards and reinforce the 'Care Culture' established by the DoubleTree brand.
- Enhanced productivity and staff morale through implementation of accountability systems and establishment of effective training programs.
- Developed and implemented training programs for service staff to elevate customer service standards.
Executive Chef
Country Club of Indianapolis
Indianapolis, Indiana
01.2000 - 11.2003
- Directed daily food production operations for club serving 800 members.
- Executed daily food preparation for main dining room and catered banquet events, ensuring high-quality service for groups ranging from 20 to 600 guests.
- Assisted in managing inventory control and purchasing processes. Supported menu planning and daily sanitation practices. Collaborated with team members to maintain cleanliness standards.
- Managed recruitment, hiring, supervision, scheduling, and motivation of a team of up to 20 employees.
- Supervised training of kitchen staff in sanitation and food handling protocols.
Education
Associate of Science - Liberal Arts
Indiana University
Indianapolis, Indiana05.1999
Skills
Hold a specialized certification in Organizational Leadership & Supervision from Purdue University Indianapolis, IN (1998-1999)
Serve Safe certified in proper food handling and sanitation, as well as CPR certified
Certified Bartending TIPPS trainer and currently hold an Indiana Beverage Permit
Certified Executive Chef and member of American Culinary Federation
Timeline
General Manager
Fazolis
07.2022 - Current
General Manager
Mimi Blue - Keystone Fashion Mall
01.2019 - 05.2022
General Manager
First Watch
10.2013 - 10.2018
Food & Beverage Director
Interstate Hotels and Resorts
01.2004 - 10.2013
Executive Chef
Country Club of Indianapolis
01.2000 - 11.2003
Associate of Science - Liberal Arts
Indiana University