Michael Ferguson
Shoreline,WA
Summary
Driven by a results-focused approach while excelling at mentorship and team development. Excels as a Production Manager at De NoVo Works working with multiple high end clients in multiple states. Enhancing production productivity and delivering 95% of projects under budget. Expertise in operations management and exceptional relationship-building skills have consistently secured client satisfaction and repeat business.
Overview
16
16
years of professional experience
Work History
Owner
F.E.R.G.C.
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with venders, technicians, venue operation staff to ensure problem free productions. 90% of all productions were executed flawlessly.
- Designed Festival layout, stage design, lighting design, electrical grid, and operations flow.
- Collaborated with headlining artists to ensure artist vision was deployed within budget constraints
Production Manager
De NoVo Works
02.2019 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints 95% of all projects ended under budget.
- Increased overall production productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with multiple vendors to ensure timely delivery of high-quality products according to customer requirements.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Account Manager
Christie Lites
07.2008 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Associate of Arts - Theater
University of Victoria
Victoria, B.C. 04.2005
Skills
- Customer Relations
- Operations Management
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Project estimating
- Staff Management
- Project Planning
- Project Scheduling
- Team leadership and supervision
- Schedule Management
- Deadline Management
- Team mentorship
Timeline
Owner
F.E.R.G.C.
05.2021 - Current
Production Manager
De NoVo Works
02.2019 - Current
Account Manager
Christie Lites
07.2008 - Current
Associate of Arts - Theater
University of Victoria