Michael Fernandez
Riverside,CA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Smart And Final
Moreno Valley, California
06.2001 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Merchandiser
Smart And Final
Commerce, California
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Communicated and coordinated planogram execution with store management.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Presented updated floor plans and design strategy to store management.
- In charge of opening new stores and remodels.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA06-2000
Skills
- Operations Management
- Policy Implementation
- Financial Management
- Workforce Management
- Strategic Planning
- Expense Tracking
- Customer Relationship Management (CRM)
- Product Management
- Verbal and written communication
- Time Management
- Team Leadership
- Project Management
- Performance Evaluations
- Budget Control
- Schedule Preparation
- Staff Management
- Forklift Operation
- Decision-Making
- Work Planning and Prioritization
- Computer and Microsoft knowledge
Certification
- ServSafe Certification
Timeline
Manager
Smart And Final
06.2001 - Current
Merchandiser
Smart And Final
High School Diploma -
Jurupa Valley High School