Michael Fernandez
Redlands,CA
Summary
Results-oriented professional with extensive experience at Toyota, a leader in operational efficiency and customer satisfaction. Expertise in problem-solving and process streamlining, leveraging the Kaizen philosophy to eliminate waste, enhance quality, and boost efficiency. Demonstrated ability to empower teams through collaboration for continuous improvement. Currently seeking new challenges to apply skills in a dynamic environment.
Overview
27
27
years of professional experience
Work History
Kaizen Team
Toyota Motors U.S.A
Ontario, CA
10.1997 - Current
- Identify issues, challenges, or missed objectives in a department or process.
- Set objectives by establishing clear goals, which can be measured after countermeasures have been implemented.
- Evaluate the current state and areas for improvement. time studies and data collection are utilized.
- Collaborate with team members and impacted individuals to develop solutions.
- Analyze results with further data collection to assess the effectiveness
- Follow up and identify any issues that arise and take corrective action.
Logistics Team Leader
Toyota Motors Sales, USA
Ontario, CA
10.1997 - Current
- Conducted regular performance reviews for team members and provided feedback.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Allocated manpower needs based on daily production levels.
- Monitored customer service levels and identified areas for improvement.
- Addressed any safety concerns, monitored production goals, and adapted to any needs or production issues that arose.
Dealer Case Manager
Toyota Motors Sales, USA
Plano, TX
02.2020 - 09.2022
- Corporate representative for escalated Toyota dealer issues pertaining to customers and products.
- interacted daily with dealer management team, Toyota financial team, customers, manufacturing team, Senior Toyota management team to resolve issues.
- Utilized Salesforce software in daily activities.
- Utilized trained negotiation techniques to resolve customer issues pertaining to product, warranty parameters, and dealer obligations.
Education
Some College (No Degree) - General Studies
Chaffey College
Rancho Cucamonga, CASkills
- Workplace safety practices
- Continuous improvement
- Evaluating current state
- Developing counter measures
- Data collection
- Process enhancer
- Problem solving
- increasing efficiency
Timeline
Dealer Case Manager
Toyota Motors Sales, USA
02.2020 - 09.2022
Kaizen Team
Toyota Motors U.S.A
10.1997 - Current
Logistics Team Leader
Toyota Motors Sales, USA
10.1997 - Current
Some College (No Degree) - General Studies
Chaffey College
Similar Profiles
Caleb StillCaleb Still
Maintenance Technician at Mazda Toyota Manufacturing, U.S.A.Maintenance Technician at Mazda Toyota Manufacturing, U.S.A.
Megan RossMegan Ross
Internal Logistics Group Leader at Mazda Toyota Manufacturing, U.S.A.Internal Logistics Group Leader at Mazda Toyota Manufacturing, U.S.A.
Clarice HancockClarice Hancock
Supervisor at Hino Motors Manufacturing U.S.ASupervisor at Hino Motors Manufacturing U.S.A
Adrian CarrillioAdrian Carrillio
Babysitter at Private HouseholdBabysitter at Private Household
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc