Michael Ferrara
Macomb,Michigan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Fire Fighter/Emergency Medical Technician
Detroit Fire Department
07.2023 - Current
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Observed strict safety protocols to maintain personal and coworker safety.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Participated in continuing education courses to maintain certification requirements.
Freight Team Associate
Home Depot
05.2021 - 07.2023
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Reduced order processing times through accurate inventory management and product placement.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
EMT - Emergency Medical Technician
Superior Air-Ground Ambulance Service, Inc.
01.2019 - 01.2022
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
Customer Service Associate
Lowe's Home Improvement
05.2018 - 05.2019
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Parts Delivery Driver
Suburban Imports Of Troy
11.2019 - 10.2021
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
Grocery Stocker
Kroger
Shelby, MI
10.2017 - 03.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Dishwasher
Fern Hill Golf Club
Clinton Township, MI
08.2015 - 08.2017
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
Garden Center Associate
Deneweths Garden Center
Macomb, MI
03.2015 - 06.2015
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Maintained a healthy and organized inventory by timely restocking and proper care of plants.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
Education
EMT Certificate -
Detroit Regional Training Center
Detroit, MI11-2023
Fire Fighter I & II/Hazmat Ops -
Detroit Regional Training Center
Detroit, MI09-2023
EMT Certificate -
Medstar Ems
Clinton Township, Michigan08.2017
High School Diploma -
Dakota High School
Macomb, Michigan06.2017
Skills
- Customer service
- Teamwork and Cooperation
- Personal Protective Equipment
- Adaptability and Flexibility
- Problem solving
- Critical thinking
- Time management
- Computer literacy
- Emergency Response Procedures
- Firefighting Procedures
- Medication Administration
- Incident Safety
Timeline
Fire Fighter/Emergency Medical Technician
Detroit Fire Department
07.2023 - Current
Freight Team Associate
Home Depot
05.2021 - 07.2023
Parts Delivery Driver
Suburban Imports Of Troy
11.2019 - 10.2021
EMT - Emergency Medical Technician
Superior Air-Ground Ambulance Service, Inc.
01.2019 - 01.2022
Customer Service Associate
Lowe's Home Improvement
05.2018 - 05.2019
Grocery Stocker
Kroger
10.2017 - 03.2018
Dishwasher
Fern Hill Golf Club
08.2015 - 08.2017
Garden Center Associate
Deneweths Garden Center
03.2015 - 06.2015
EMT Certificate -
Detroit Regional Training Center
Fire Fighter I & II/Hazmat Ops -
Detroit Regional Training Center
EMT Certificate -
Medstar Ems
High School Diploma -
Dakota High School
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