Overview
Work History
Education
Skills
Timeline
Generic

Michael Ferrara

Rutherford,NJ

Overview

3
3
year of professional experience

Work History

Delivery Driver

Matera's On Park
04.2024 - 09.2024
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Deli Clerk, Server

Annabella’s
11.2023 - 04.2024
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Runner

Suprema
06.2023 - 09.2023
  • Directly interacted with customers at each location to build loyalty.
  • Provided excellent customer service while meeting challenging time goals.
  • Monitored supplies of key inventory items.
  • Ran errands for various employees throughout company.
  • Assisted with bussing tables and cleaning up spills.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Greeted customers and provided menus upon arrival to dining room.

Delivery Driver

Ferazzoli’s
09.2024 - Current
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Education

Bachelor Of Applied Arts And Science - Digital Arts

Montclair State University
Montclair, NJ

Associate Of Arts And Sciences - Radio And Television Broadcasting

Bergen Community College
Paramus, NJ
05.2024

Skills

  • Load Balancing
  • Commercial driving
  • Order Verification
  • Cargo Handling
  • Product Promotion
  • Equipment Operation
  • Quality Assurance
  • Payment Collection
  • GPS Navigation
  • Documentation And Reporting
  • Roads and highways knowledge
  • Delivery recordkeeping
  • Problem-Solving
  • Safe Driving
  • Teamwork and Collaboration
  • Time Management
  • Logistics knowledge
  • Valid Driver's License
  • Time management skills
  • Positive Attitude
  • Customer Service

Timeline

Delivery Driver

Ferazzoli’s
09.2024 - Current

Delivery Driver

Matera's On Park
04.2024 - 09.2024

Deli Clerk, Server

Annabella’s
11.2023 - 04.2024

Runner

Suprema
06.2023 - 09.2023

Bachelor Of Applied Arts And Science - Digital Arts

Montclair State University

Associate Of Arts And Sciences - Radio And Television Broadcasting

Bergen Community College

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Michael Ferrara