Michael Ferrara
Rutherford,NJ
Overview
3
3
year of professional experience
Work History
Delivery Driver
Matera's On Park
04.2024 - 09.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Deli Clerk, Server
Annabella’s
11.2023 - 04.2024
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Runner
Suprema
06.2023 - 09.2023
- Directly interacted with customers at each location to build loyalty.
- Provided excellent customer service while meeting challenging time goals.
- Monitored supplies of key inventory items.
- Ran errands for various employees throughout company.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
Delivery Driver
Ferazzoli’s
09.2024 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Bachelor Of Applied Arts And Science - Digital Arts
Montclair State University
Montclair, NJAssociate Of Arts And Sciences - Radio And Television Broadcasting
Bergen Community College
Paramus, NJ05.2024
Skills
- Load Balancing
- Commercial driving
- Order Verification
- Cargo Handling
- Product Promotion
- Equipment Operation
- Quality Assurance
- Payment Collection
- GPS Navigation
- Documentation And Reporting
- Roads and highways knowledge
- Delivery recordkeeping
- Problem-Solving
- Safe Driving
- Teamwork and Collaboration
- Time Management
- Logistics knowledge
- Valid Driver's License
- Time management skills
- Positive Attitude
- Customer Service
Timeline
Delivery Driver
Ferazzoli’s
09.2024 - Current
Delivery Driver
Matera's On Park
04.2024 - 09.2024
Deli Clerk, Server
Annabella’s
11.2023 - 04.2024
Runner
Suprema
06.2023 - 09.2023
Bachelor Of Applied Arts And Science - Digital Arts
Montclair State University
Associate Of Arts And Sciences - Radio And Television Broadcasting
Bergen Community College