Michael Ferrari
Des Moines
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning Driving field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Crypto Trader
Self Employed Crypto Trader
01.1998 - Current
- Created and implemented strategic trading approaches.
Host
Olive Garden Restaurant
06.1992 - 07.1997
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Driver
Priority Express Courier Service
06.1990 - 06.1992
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Stock and Sack Groceries
Beazer's Super Valu
08.1984 - 06.1990
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Associate of Science - Computers And Electronics Diagnosis And Repair
Hamilton College
4655 121st St Urbandale, IA 5032306.2002
Skills
- Materials Transport
- Revenue Generation
- Vehicle Maintenance
- Vehicle Inspection
- Traffic Law Observation
- Safety Protocols
- Route Determination
- City and Non-City Driving
- Database Management
- Problem-Solving
- Inclement Weather Driving
- Vehicle Inspections
- Valid Driver's License
- Route Management
- Punctual and Reliable
- Time Management
- Clean Driving Record
- Route Logs
- Customer Service
- Strategic Planning
- Customer Rapport
- Schedule Management
- Safety Management
- Navigational Systems and GPS
- Flexible Schedule
Timeline
Crypto Trader
Self Employed Crypto Trader
01.1998 - Current
Host
Olive Garden Restaurant
06.1992 - 07.1997
Driver
Priority Express Courier Service
06.1990 - 06.1992
Stock and Sack Groceries
Beazer's Super Valu
08.1984 - 06.1990
Associate of Science - Computers And Electronics Diagnosis And Repair
Hamilton College