Michael Ferrari
Middletown,NY
Summary
Dynamic professional with a proven track record at Orange County Medi-coach, excelling in patient care and effective communication. Demonstrated strong navigation skills and critical thinking to enhance transportation efficiency. Recognized for training new drivers and fostering a team-oriented environment, ensuring safety and comfort for all passengers.
Overview
46
46
years of professional experience
Work History
Medical Transportation Driver
Orange County Medicoach
01.2014 - Current
- Ensured timely and safe transport of patients to medical appointments.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted passengers with mobility challenges, ensuring comfort and safety.
- Communicated effectively with healthcare providers regarding patient needs and schedules.
- Adhered to all safety protocols, enhancing overall transportation efficiency.
- Trained new drivers on operational procedures and best practices for patient care.
- 26+ calls per day. 10-12 Hour shifts
- Proficient in MAS transportation application
Owner/Operator
Pete's Pizza
10.2004 - 12.2013
- Managed daily operations, ensuring efficient workflow and maintained a 97% customer satisfaction rating.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Recruited, trained, and mentored staff to enhance team performance and service quality.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Established strong vendor relationships to negotiate favorable terms and conditions.
- Implemented process improvements that streamlined operations and reduced overhead costs.
- Enhanced customer engagement through targeted promotions and community outreach programs.
Project Manager
Future Home Technology
01.1998 - 10.2004
- Led cross-functional teams to deliver technology projects on time and within budget.
- Developed project plans, including scope, timelines, and resource allocation strategies.
- Implemented Agile methodologies to enhance project efficiency and responsiveness to change.
- Coordinated stakeholder communication to align project goals with business objectives.
- Monitored project progress and adjusted resources to mitigate risks and ensure success.
- Mentored junior project managers, fostering professional development and process adherence.
- Conducted post-project evaluations to identify lessons learned and improve future initiatives.
- Maximized team productivity by introducing performance tracking tools and best practices.
Carpet Layer
Floor Covering Installation Contractors Association
04.1980 - 12.2003
- Installed carpet in residential and commercial spaces, ensuring precise alignment and seamless transitions.
- Operated various tools including carpet stretchers, knives, and adhesive applicators for efficient installation.
- Collaborated with clients to understand design preferences, providing tailored flooring solutions.
- Trained junior staff on industry best practices for carpet laying and maintenance procedures.
- Assessed project requirements, selecting appropriate materials to enhance durability and aesthetics.
- Inspected completed installations for quality assurance, addressing any imperfections promptly.
- Maintained inventory of materials and tools, ensuring readiness for upcoming projects and minimizing downtime.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Removed existing flooring materials and prepared area for installation of new products.
- Installed carpet, hardwood and [Type] flooring in commercial and residential buildings.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Reported emerging safety issues to [Type] management and helped to implement solutions using available resources.
- Maintained a safe working environment by adhering to safety guidelines and properly disposing of debris.
- Acquired new skills through ongoing professional development opportunities such as workshops or industry conferences.
- Facilitated smooth communication between clients and team members throughout the installation process to ensure all expectations were met or exceeded.
- Upheld high standards of workmanship through regular quality checks on completed projects, addressing any issues promptly before final walk-throughs with clients.
Education
High School Diploma -
Spring Valley High School
Rockland County NY06.1977
Skills
- Strong navigation skills
- Team player attitude
- Patient care
- Critical thinking
- Defensive driving
- Customer Service-oriented
- Professionalism and courtesy
- Record keeping proficiency
- Basic mechanical aptitude
- Wheelchair handling
- Route planning expertise
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Situational awareness
Timeline
Medical Transportation Driver
Orange County Medicoach
01.2014 - Current
Owner/Operator
Pete's Pizza
10.2004 - 12.2013
Project Manager
Future Home Technology
01.1998 - 10.2004
Carpet Layer
Floor Covering Installation Contractors Association
04.1980 - 12.2003
High School Diploma -
Spring Valley High School