Michael Ferreira
Chantilly,VA
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Bartender Shift Manager at Preston's Pub. Proven expertise in menu development and employee coaching, enhancing customer satisfaction and operational efficiency. Recognized for implementing effective upselling strategies that significantly boosted sales while maintaining high cleanliness standards.
Diligent [Desired Position] known for effectively managing bar operations and ensuring exceptional customer service. Successfully led shifts, trained staff, and maintained inventory. Demonstrated leadership and problem-solving skills in high-pressure environments.
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Preston's Pub
02.2025 - Current
- Supervised daily bar operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, placing orders for supplies to maintain stock.
- Trained new staff on beverage preparation and customer service protocols.
- Developed cocktail recipes, enhancing drink menu offerings for patrons.
- Implemented cash handling procedures, ensuring accurate transactions and accountability.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Assistant Manager
Honor Brewing Kitchen
05.2023 - 01.2025
- Supervised daily operations to enhance team performance and service quality.
- Implemented staff training programs to improve customer engagement and operational efficiency.
- Coordinated inventory management processes to ensure optimal stock levels and minimize waste.
- Assisted in developing marketing strategies that increased brand awareness and customer loyalty.
- Collaborated with kitchen staff to streamline food preparation workflows and reduce order times.
- Resolved customer inquiries and complaints, fostering a positive dining experience and retention.
- Analyzed sales data to identify trends, informing strategic decisions for menu development.
- Monitored financial transactions to maintain accuracy and adherence to company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Lazy Dog Restaurant & Bar
01.2021 - 02.2023
- Streamlined operational workflows, enhancing team efficiency and productivity.
- Implemented process improvements, resulting in reduced downtime and optimized resource allocation.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Coordinated cross-functional teams to ensure alignment on project objectives and deliverables.
- Developed training materials for new hires, improving onboarding processes and knowledge retention.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Enhanced communication protocols among departments, facilitating better information sharing and collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Assistant Manager
Texas Roadhouse
03.2018 - 03.2020
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
High School Diploma -
Hammond High School
Columbia MarylandSkills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Waste reduction
- Scheduling staff
- Employee coaching
- Health and safety
- Menu development
- Promotions and events
- Beverage making
- Liquor restocking
- Customer service
Timeline
Bartender Shift Manager
Preston's Pub
02.2025 - Current
Assistant Manager
Honor Brewing Kitchen
05.2023 - 01.2025
Manager
Lazy Dog Restaurant & Bar
01.2021 - 02.2023
Assistant Manager
Texas Roadhouse
03.2018 - 03.2020
High School Diploma -
Hammond High School