Michael Ferreri
Moseley,VA
Summary
Dynamic leader with a proven track record at Glory Days Grill, adept in operations management and relationship building. Spearheaded strategies boosting sales and profitability, while fostering team cohesion and high employee satisfaction. Excelled in driving business growth and efficiency, leveraging leadership and problem resolution skills to exceed revenue targets and enhance customer loyalty.
Overview
18
18
years of professional experience
Work History
General Manager/Partner
Glory Days Grill (Richmond Locations)
05.2006 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor Of Psychology - Minor in Business
Virginia Commonwealth University
Richmond, VA04.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Relationship Building
Timeline
General Manager/Partner
Glory Days Grill (Richmond Locations)
05.2006 - Current
Bachelor Of Psychology - Minor in Business
Virginia Commonwealth University
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