Michael Ferrer Soto

• Delivered mail and packages on assigned rural routes with accuracy and timeliness
• Operated USPS vehicle safely under various road and weather conditions
• Provided professional customer service and ensured secure handling of parcels
• Maintained delivery logs and followed all USPS regulations and procedures
• Sorted, organized, and loaded mail efficiently to optimize delivery routes
• Managed time effectively to meet daily delivery deadlines across multiple routes

• Led the onboarding, training, and mentorship of new Cast Members, ensuring alignment with Disney's world-class service standards.
• Collaborated with leadership to identify operational gaps and designed tailored training modules to improve team efficiency and guest satisfaction.
• Conducted daily team briefings to communicate goals, assign tasks, and maintain high levels of team engagement and productivity.

• Supply (1y): Led logistics and supply chain management for the unit, ensuring all equipment, materials, and resources were properly maintained, accounted for, and effectively distributed. Managed an extensive inventory system, guaranteeing operational readiness and efficiency at all times.
• Training coordinator (1y): Spearheaded the planning, coordination, and execution of comprehensive training programs for over a year. Developed tailored training schedules that ensured all members were adequately prepared, meeting required competencies, and readiness standards.
• Personnel (1y): Managed administrative functions related to personnel, including records management, assignments, and promotions. Played a key role in maintaining the welfare and career progression of the unit's soldiers.
• Finance (1.5y): Oversaw financial operations within the unit, managing budgets, allocating funds, and ensuring financial compliance. Handled supply funds with precision and transparency, ensuring the integrity of all transactions.