Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

MICHAEL FERREYRA

Jamaica

Summary

Experienced executive assistant with a strong background in administrative support and customer service. Professional with over 10 years of experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Highly efficient and accurate, reliable and adaptable, with expertise in communication, organization, and multitasking.

Overview

12
12
years of professional experience

Work History

Executive Administrative Assistant

VIP MSG
12.2021 - Current
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Receptionist Administrator

Hotel Hugo
11.2017 - 03.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Scheduled initial and return appointments for Executive clients, adhering to internal policies while accommodating individual customer needs.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Planned and booked travel accommodations for over 200 staff and visitors and provided vouchers, agendas and transportation.

Executive Assistant

Catapult Learning
07.2014 - 08.2017
  • Responsible for coordinating shipping and delivery of supplies to over 120 Public and Private Schools within Brooklyn, Queens, and Manhattan.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Managed and reviewed filing and office systems.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Shipping Administrator

UPS
11.2013 - 03.2014
  • Controlled adherence to customs import and export requirements through oversight and communication.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Fire and Life Safety Director Certified -

FLSD Training
Queens, NY

High School Diploma -

Francis Lewis High School
Fresh Meadows, NY

Skills

  • User interface design
  • Clerical note-taking
  • Data confidentiality management
  • Appointment scheduling
  • Facility operations management
  • Proficient in Excel spreadsheets

Software

Microsoft Outlook

Timeline

Executive Administrative Assistant

VIP MSG
12.2021 - Current

Receptionist Administrator

Hotel Hugo
11.2017 - 03.2020

Executive Assistant

Catapult Learning
07.2014 - 08.2017

Shipping Administrator

UPS
11.2013 - 03.2014

High School Diploma -

Francis Lewis High School

Fire and Life Safety Director Certified -

FLSD Training

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