Michael Ferris
Pickerington,OH
Summary
Accomplished Territory Manager with a proven track record at CAR Financial Services, excelling in contract negotiation and relationship building. Spearheaded sales strategies, surpassing goals by cultivating new customer relationships and enhancing team performance. Expert in complaint resolution and team training, significantly boosting operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Territory Manager
CAR Financial Services
11.2017 - Current
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Established team priorities, maintained schedules, and monitored performance.
Produce Clerk
Publix Supermarkets
01.2015 - 11.2017
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price-checking fruits and vegetables and finding requested items in the department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Pleasantly greeted customers and provided prompt and courteous service.
Customer Service Team Member
Publix Supermarkets
05.2008 - 01.2015
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies, and services.
Cashier
Publix Supermarkets
06.2007 - 05.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL05.2009
Skills
- Contract Negotiation
- Relationship Building
- Goals and performance
- Business Development
- Team Training
- Staffing oversight
- Order Management
- Complaint resolution
- Team Management
- Professional telephone demeanor
- Customer Relations
- Data Management
Timeline
Territory Manager
CAR Financial Services
11.2017 - Current
Produce Clerk
Publix Supermarkets
01.2015 - 11.2017
Customer Service Team Member
Publix Supermarkets
05.2008 - 01.2015
Cashier
Publix Supermarkets
06.2007 - 05.2008
High School Diploma -
Ridgewood High School
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