Michael Ferro

-Responsible for assisting with the section and foundation’s marketing and communication activities
-Photographing and videoing events to create highlight videos and photo albums to post on social media, facilitating graphic design requests

-Drafting communications, including email marketing, news articles, press releases, and social media content
-Assist in managing and updating content on New Jersey PGA website, Enhanced brand visibility by developing and executing strategic marketing campaigns.

-Create new athlete profile column highlighting top players and rising stars in different sports
-Help social media team improve promotions and engagement by providing top-notch sports content targeted for specific audiences
-Deliver authoritative sports coverage with careful attention to game facts, statistics and predictions
-Take publication to forefront of regional sports journalism by maintaining complete coverage for popular
sports at high school, college and professional levels

-Complete inventory accounts to keep records current and promote accurate ordering
-Prepare and check outbound shipments for accuracy
-Address customer queries and complaints regarding orders to resolve issues, increase satisfaction and
build trust
-Collect, analyze and model sales trends and customer preferences data to inform inventory
development decisions

- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

- Resolved customer complaints while prioritizing customer satisfaction and loyalty.