Summary
Overview
Work History
Education
Skills
Timeline
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Michael Fey

Conway,AR

Summary

Skilled at configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

Dyke Industry's
Little Rock, AR
01.2022 - 05.2022
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Delivered onsite technical support for 20 employees.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Assigned system permissions and set up computers to assist with onboarding new employees

Enterprise Service Desk Technician

Insight Enterpises
Conway, AR
07.2019 - 12.2021
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Discussed customer concerns regarding product usage to promote improved user experience.
  • Attend and participate in Client meetings.
  • Respond to Client escalations
  • Coach and educate agents on Client processes and standards.

Frozen Dairy Meat Associate

Wal Mart Stores Inc
Greenbrier, AR
02.2015 - 07.2019
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Performed meat inspections and ensured proper temperature environment.
  • Passed inspections by closely adhering to safety and cleanliness standards and company processes.
  • Increase sales by educating customers on preparation and overall choices.

Car Washer

Splash Car Wash
Conway, AR
2013 - 2014
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

Education

Associates of Applied Science - Computer And Information Systems

University of Arkansas Community College-Morrilton
Morrilton, AR
2018

Skills

  • Public speaking
  • Document scanning
  • Self-motivated
  • Strong verbal communication
  • Process implementation
  • Skilled in Windows
  • Hardware and software installation
  • Operating system testing
  • Technical analysis
  • Help desk support
  • Network component installations
  • Virus and malware prevention
  • Desktop and laptop installations
  • Customer service
  • Desktop support
  • Skilled in TCP/IP and WAN
  • Skilled in Diagnosing Tech Related Problems
  • Application support
  • Skilled in managing Active Directory and O365 admin
  • Analytical and Methodical
  • Troubleshooting Network Issues
  • Customer Service Support

Timeline

IT Support Specialist

Dyke Industry's
01.2022 - 05.2022

Enterprise Service Desk Technician

Insight Enterpises
07.2019 - 12.2021

Frozen Dairy Meat Associate

Wal Mart Stores Inc
02.2015 - 07.2019

Car Washer

Splash Car Wash
2013 - 2014

Associates of Applied Science - Computer And Information Systems

University of Arkansas Community College-Morrilton

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Michael Fey