Michael Fields
Hyannis,MA
Summary
Proven leader in the hospitality sector, adept at boosting customer engagement and streamlining operations. At Friendly's Ice Cream, I spearheaded successful store launches and enhanced team collaboration, significantly improving service quality. Skilled in inventory control and fostering a positive work environment, my approach has consistently elevated customer satisfaction and operational efficiency.
Overview
32
32
years of professional experience
Work History
Restaurant Manager
Chris Wilson
12.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Dining Room Managererver
Atria Senior Living
12.2016 - 04.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
General/ District Manager
Friendlys Ice Cream
12.1992 - 12.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Incomplete Bacholars - Business And Managerial Economics
Stonehill
Easton Ma07.1984
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Chris Wilson
12.2019 - Current
Dining Room Managererver
Atria Senior Living
12.2016 - 04.2019
General/ District Manager
Friendlys Ice Cream
12.1992 - 12.2016
Incomplete Bacholars - Business And Managerial Economics
Stonehill
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