Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Fields

Orlando,FL

Summary

Dedicated and versatile, with a proven ability to develop, plan, follow instructions, resolve problems, and make decisions. Highly optimistic, competitive, and driven to set and achieve goals. Eager and willing to deal with challenges.

Overview

28
28
years of professional experience

Work History

District Manager

General Vending/GameTime
Orlando, FL
10.2012 - Current
  • Routinely performed inspections to ensure the proper operation of games, kiosks, and ATMs, per spec.
  • Maintained relationships with existing owners and general managers by providing superior customer service and addressing any requests or concerns.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Analyzed financial data for each location in my district to identify areas of improvement or growth potential.
  • Provided technical assistance in resolving problems related to games and kiosks.

Membership Advisor

The Ritz-Carlton Club
Orlando, FL
12.2007 - 03.2012
  • Consistently ranked as the top performer in the department each year, based on internal performance metrics and volume of sales.
  • Built personalized relationships with potential Ritz-Carlton Destination Club members to increase sales revenue and create new members.
  • Provided ongoing education to potential members on the usage of their fractional ownership and benefit programs, while personally owning and resolving guest issues through problem-solving resolution.
  • Initiated and maintained alliances internally with club operations and sales through the reservation procedure.
  • Directly trained new membership advisors on systems, sales processes, and product knowledge.
  • Gained a thorough working knowledge and ability to multitask numerous internal technology systems, including Universe, Marsha, Siebel, and Outlook.

Owner Account Management

Marriott Vacation Club
Orlando, FL
03.1997 - 01.2004
  • Customer Service Excellence: Provided professional and outgoing service to customers in all positions, emphasizing the desire to exceed expectations, win repeat business and referrals, and resolve problems.
  • Problem Solving & Prospecting: Excelled in curbing buyer remorse as an Owner Account Manager, working with clients via phone to build faith in purchases, and educating them on services and options.
  • Sales: Consistently exceeded sales goals, with a 30-percent penetration rate, to win numerous top production awards for volume. Coordinate marketing programs toward owners to help increase participation and gain additional referral business. Year-to-date sales for 2002 are $800K, and volume per customer is $3,950.

Education

"C" School For Advanced Electronics

US NAVY
San Diego, CA
10-1991

High School Diploma -

Gateway High School
Kissimmee, FL
05-1990

Skills

  • Business proposal
  • Customer service
  • Customer relations
  • Revenue generation
  • Attention to detail
  • Decision-making
  • Training and coaching

Accomplishments

  • Numerous GOVETS awards for the highest volume
  • Achieving the highest number of packages sold
  • Recognition for achieving the highest lead generation

Timeline

District Manager

General Vending/GameTime
10.2012 - Current

Membership Advisor

The Ritz-Carlton Club
12.2007 - 03.2012

Owner Account Management

Marriott Vacation Club
03.1997 - 01.2004

"C" School For Advanced Electronics

US NAVY

High School Diploma -

Gateway High School

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Michael Fields