Michael Figueroa
Easton,PA
Summary
Enterprising professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Job Connection Services Inc.
10.2023 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed marketing strategies to generate leads.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Built relationships with customers and community to promote long term business growth.
- Created and managed Sales Prospecting and outreach development systems that resulted in 6 new clients over the span of 3 months while managing entire process
- Managing labor hours and discrepancies to ensure accurate billing and forecast
Council Member
Borough of Wilson
08.2024 - Current
- Fostered climate of collaboration between general public, city manager, and members of city council.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Operator/Owner
K.O. Contracting
09.2021 - 10.2023
- Providing landscaping and general contracting services to residential and commercial clients
- Managing all marketing and social media platforms
- Organizing profit and loss statements for the business also managing all receivables and payables
- Successfully training and leading small crews to complete daily objectives efficiently
- Providing premier customer service and detail resulting in 100% client satisfaction
- Operating and running payroll for a small business of five employees weekly, while navigating tax compliance laws and regulations
- Expanded the business successfully from originally 5 clients to 60 clients in the span of 1 year
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
District Manager
ADP
11.2020 - 06.2023
- Provide premier service to over 400 employers/employees: specifically, around payroll, benefits, taxes, insurances (Worker’s Compensation, Retirement/401K, Health, etc.)
- Cold calling prospects to set needs based analytical meetings to further understand administrative processes and goals with an overall success rate of 90%
- Facilitate virtual demonstrations and investment analytics for potential clients resulting in 80% close rate
- Providing state and federal compliance guidance for organizations across 10 different states
- Recognized as Top New District Manager of the Month of May 2021
- Work ethic and team synchronization generated over $500K in revenue for the business
- Coordinate with other Business Divisions and partnerships to generate lead flow and revenue share resulting in $250K in sales
Account Manager
Dun & Bradstreet
09.2019 - 07.2020
- Advised clients on the importance of establishing Business Credit and explaining the relation to business growth with a success rate of 85%
- Managed different business credit reports and scores while understanding how they impact a company or business decisions
- Facilitated a needs-based assessments with potential customers, identifying needs and challenges for their portfolios resulting in 90% advance rate
- Used Top-Down based selling tactics to provide the most value to all services increasing revenue by 90%
- Achieved 100% of monthly target on a consistent basis within portfolio
- Collaborated with Team Leader’s to ensure the most compliant sales practices were being utilized fostering success within the company
- Educated potential business partners on the appropriate steps to building up a business credit profile
- Increased sales revenue by $40K for the company in only 5 months
- Provided customer support assistance leading to no loss of clients for the company
- Contacted prospective customers to facilitate information sharing and explain services which led to an increase of 150 new clients
Education
Bachelor of Science - Business Management, Management & Technical Studies
California University of Pennsylvania
California, PA05.2018
Skills
- Proficient in Microsoft Office and Salesforce
- Community engagement
- Resourceful nature
- Employee Management
- Professional development
- Customer relationship management expertise
- Sales Process Management
- Technology Demoing
- Leadership And Influence
- Operating and managing a small business
- Positive attitude with tremendous people skills; consummate team builder and sincere attitude with establishing customer relations
- Committed to organizational excellence and developing client solutions
- Thrives in challenging environments
- Excels in team leadership
- Relationship building and management
Affiliations
Wilson Area High School - Assistant Varsity Football Coach ; JV Head Coach
- 2024 - Current
Certification
- Certified Elected Official for The Borough of Wilson - 2nd Ward 4-Year Term 2025
Timeline
Council Member
Borough of Wilson
08.2024 - Current
Branch Manager
Job Connection Services Inc.
10.2023 - Current
Operator/Owner
K.O. Contracting
09.2021 - 10.2023
District Manager
ADP
11.2020 - 06.2023
Account Manager
Dun & Bradstreet
09.2019 - 07.2020
Bachelor of Science - Business Management, Management & Technical Studies
California University of Pennsylvania