Michael Filipowicz
Omaha,NE
Overview
17
17
years of professional experience
Work History
Store Manager
Harbor Freight Tools
11.2015 - 11.2018
Store Manager
Dick's Sporting Goods
11.2004 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Manager
Burger King
11.2001 - 11.2004
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Northwest High School
Omaha, NE05.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Harbor Freight Tools
11.2015 - 11.2018
Store Manager
Dick's Sporting Goods
11.2004 - 11.2015
Shift Manager
Burger King
11.2001 - 11.2004
High School Diploma -
Northwest High School