Michael Filippone
Virginia Beach,United States
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Degree Analyst
University Of Maryland Global Campus
06.2014 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Transcript Evaluator
University Of Maryland Global Campus
04.2006 - Current
- Assess and analyze sources of transfer credit, including researching accreditation and other approval status of the organization or institution, for prospective and current students requesting a preliminary estimate to determine how UMGC will utilize their incoming credit from various sources
- Use independent judgment guided by existing policies, practices, and procedures to evaluate traditional and nontraditional transfer credit in order to determine course equivalencies; prepare and process the official academic advisement report in PeopleSoft which provides the student a pathway to their credential.
- Use both online and paper-based resources, and reviews course description, syllabi, college catalogs, and other documents in order to properly evaluate and equate transferred courses.
- May use, if needed, the Peoplesoft Student Records Modules to determine if courses have existing rules for transfer in the record
- Utilizes SalesForce case management tools to pull, complete, and accurately maintain records of preliminary estimates for prospective students
- Synthesizes incoming transfer credit scenarios specific to discipline or requirement area, program, or in general for potential patterns, issues, or opportunities and recommends to the department where additional data or attention might surface new and better ways to serve the student
- Aids in developing transfer student resources to aid in the transition and understanding of UMGC’s transfer policies and practices
- Collaborates daily with other Evaluation staff, particularly other Evaluators, to obtain opinions and to reach a consensus on the transferability of coursework, engaging in dialogues via in-person and technology-enhanced ways to drive consistency and better student service
- Actively participate in meetings, workgroups, and other communication pathways by sharing ideas and solutions to drive student success and enhance the customer service and outputs of the department.
- Demonstrates excellent stewardship by cultivating current curriculum and business processes and practices knowledge via utilizing existing tools (Advising manual, university catalog, academic content meetings, and assorted updates).
- Promptly responds to student and advisor questions regarding transfer credit and academic advisement, meeting all currently established SLA deadlines for the department via phone, chat, SalesForce, or emails (as specified by the department and commensurate with utilization of 21st-century technology tools to drive customer satisfaction).
- Demonstrates high-level written and oral communication skills by communicating professionally and anticipating the needs of the customers; proactively seeks to ensure questions and issues are handled with tact, diplomacy, and integrity.
- Prepares and delivers presentations within the subject area or in a growth area, either individually or in collaboration with colleagues
- Performs other job-related duties as assigned.
Area Recruiter and Trainer
WIS International Inventory Service
09.2016 - 09.2017
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Education
Bachelor of Science - Political Science
University of Maryland - Baltimore County
Baltimore, MD06.2004
Skills
- Quality Standards
- Complex Problem-Solving
- Strategic Planning
- Business Process
- Multiple Priorities Management
- Verbal and Written Communication
- Business Operations Analysis
- Team Leadership
- Data Research and Validation
- Analytical Thinking
- Continuous Improvements
- Deadline Adherence
- Project Management
- Information Gathering
Timeline
Area Recruiter and Trainer
WIS International Inventory Service
09.2016 - 09.2017
Degree Analyst
University Of Maryland Global Campus
06.2014 - Current
Transcript Evaluator
University Of Maryland Global Campus
04.2006 - Current
Bachelor of Science - Political Science
University of Maryland - Baltimore County