Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Finell

San Francisco,CA

Summary

IT professional with 20+ years in the computer/tech industry providing Mac and PC support for fast paced organizations, specializing in executives and other high-touch clients.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Executive IT Support

Ultragenyx Pharmaceutical, Inc.
10.2022 - 03.2024
  • Direct support of the Executive Leadership team of 9 at company headquarters and Brisbane location which included: provisioning laptops, mobile devices (iPhones, iPads and Android phones, personal office printers, monitors and network access) setting up Zoom rooms for webinars and meetings
  • Responsible for AV & Zoom meeting support of All Company Meetings, XLT meetings, Town Halls on and off-site
  • Directly responsible for all company Legal Holds, including laptops and mobile devices, resulting in zero security and compliance violations
  • Responsible for hardware lifecycle management, e-waste (securely wiped and maximum value received), and reduced hardware refresh/swap time by 50%
  • Proficient with use of ServiceNow, Zoom admin, MS Teams, Active Directory admin, Cisco AnyConnect VPN, Apple Business Manager, Mimecast, Netskope, Powershell, InTune, Airwatch, Bruin, Neat Bar, Barco, LogMeIn, Azure, Office 365, Jamf Pro, MS Exchange admin and Okta admin.

IT Support Analyst - Executive Support

Riverbed Technology, Inc
10.2019 - 10.2022
  • Direct support of the Executive Leadership team of 8 at company headquarters which included: provisioning laptops, mobile devices(iPhones, iPads and Android phones, personal office printers, monitors and network access) setting up Zoom rooms for webinars and meetings.
  • Responsible for New Hire orientation, onboarding and training.
  • Proficient with use of FreshService, Zoom admin, MS Teams, Active Directory admin, Global Protect VPN, Zscaler, Slack, Crowdstrike admin, Netskope, Powershell, InTune, Crestron, Logitech MeetUp, Neat Bar.

IT Relocation Technician

ProActive Business Solutions
04.2019 - 09.2021
  • Proficient with Disconnect and Reconnect of End-user workstations, PCs and laptops, printers, desktop phones, mobile devices, data centers and network cabinets
  • Skilled in assembly and installation of peripheral device arms, stands and racks by HumanScale, Varidesk and ULINE.

Desktop Support Specialist for BioMarin Pharmaceutical Inc.

Taos Mountain LLC.
10.2018 - 12.2018
  • Proficient with installing drive images, software and applications
  • Technical support and setup of both PC and Mac hardware including laptops, tablets, monitors, desktop phones and mobile devices
  • Proficient using Oracle database, Asset Panda software, Sharepoint, XenMobile, Citrix, Active Directory and Okta
  • Ensured quick and efficient response by closing tickets created by Service Desk Representatives.

Client Services Representative

Autodesk Inc.
05.2018 - 08.2018
  • Responsible for case management in a fast-paced environment including outbound calls, incoming chats and cases created by resellers
  • Proficient with Salesforce CRM software, Siebel software, SAP software and Slack
  • Received multiple 5 star CSAT ratings from clients with resolved cases.

Data Recovery Advisor

DriveSavers Data Recovery
11.2000 - 04.2018

Education

Master Recording Program Certification -

Conservatory of Recording Arts And Sciences
Scottsdale, AZ

Undergraduate Studies -

MiraCosta And Mesa Colleges
San Diego, CA

Skills

  • IT Asset Management
  • Software Installation
  • IT Documentation
  • Application support
  • Wireless Networking
  • Network Security
  • Hardware diagnostics
  • IT Compliance
  • Configuration Management
  • Desktop Deployment
  • Mobile Device Management
  • Desktop support
  • Customer Service
  • Mac systems
  • Hardware and Software Repair
  • Microsoft Windows and Office
  • Software Upgrades
  • Hardware Configuration
  • Videoconferencing
  • Problem-Solving

Certification

Six Sigma certification

Timeline

Executive IT Support

Ultragenyx Pharmaceutical, Inc.
10.2022 - 03.2024

IT Support Analyst - Executive Support

Riverbed Technology, Inc
10.2019 - 10.2022

IT Relocation Technician

ProActive Business Solutions
04.2019 - 09.2021

Desktop Support Specialist for BioMarin Pharmaceutical Inc.

Taos Mountain LLC.
10.2018 - 12.2018

Client Services Representative

Autodesk Inc.
05.2018 - 08.2018

Data Recovery Advisor

DriveSavers Data Recovery
11.2000 - 04.2018

Master Recording Program Certification -

Conservatory of Recording Arts And Sciences

Undergraduate Studies -

MiraCosta And Mesa Colleges

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Michael Finell