Summary
Overview
Work History
Education
Skills
Timeline

Michael Finnell

Indianapolis,IN

Summary

Career committed professional seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with an exceptional work ethic, the ability to quickly adapt to new environments, and an aptitude for technology. Proficient with all job-related software programs including: Microsoft Suite, SIS-People Soft, CIC (Interaction Client), Salesforce, Teams, and Kuali.

Overview

15
15
years of professional experience

Work History

Professor R110 Public Speaking

IUPUI
01.2019 - Current
  • R110 Public Speaking
  • Instruct up to 25 students in the fine art of public speaking with a communication focus
  • Syllabus planning and implementation
  • Prepare and successfully execute all class lectures and activities
  • Schedule and conduct 5 separate speeches within the semester
  • Provide counseling and advice to students
  • Participate in peer group meetings/workshops to improve the teaching curriculum and process.

Assistant Support Manager

IUPUI
07.2008 - Current
  • Supervise daily operations and activities of the UITS Student Financial Aid Contact Center
  • Work closely with IU Student Financial Aid Directors and Associate Directors to clearly communicate the vision of the contact center, stay current with all financial aid related information, and provide excellent, continuous, above standard tier 1 support of multiple IU campuses
  • Directly supervise and provide appropriate staffing, work assignments, and scheduling based on business peak seasons, special projects, and fluctuation in call volume
  • Represent contact center and participate in project-related sessions, training sessions, all-staff meetings, weekly conference calls, and any other various meetings or events as scheduled
  • Compose, edit, and disseminate all outgoing communications from the contact center
  • Responsible for bi-weekly payroll processing and approval
  • Conduct training for all new staff
  • Develop new and innovative ideas for more proficient contact center operation
  • Seek new business opportunities, relationships, and partnerships for the contact center

Education

Bachelor Of Liberal Arts Degree - Communication

Indiana University-Purdue University, Indianapolis, IN
12.2014

Master's Degree in Applied Communications - Corporate Comm. , Organizational Intervention

Indiana University - Purdue University Indianapolis, Indianapolis, IN
05.2019

Skills

  • Customer Needs Assessments
  • Public Speaking
  • Speech Writing
  • Large Group Presentations
  • Presenting Information
  • Internal Communications
  • Customer Relations
  • Efficient Service
  • Customer Satisfaction
  • Customer Experience

Timeline

Professor R110 Public Speaking - IUPUI
01.2019 - Current
Assistant Support Manager - IUPUI
07.2008 - Current
Indiana University-Purdue University - Bachelor Of Liberal Arts Degree, Communication
Indiana University - Purdue University Indianapolis - Master's Degree in Applied Communications, Corporate Comm. , Organizational Intervention

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Michael Finnell