Michael Fitzgerald

Provided support by managing phone communication for tech issues.

Resolved client problems onsite efficiently.

Conducted comprehensive inventory of equipment.

Performed accurate and efficient input of information into databases.

Conveyed information effectively to customers with clarity and professionalism.

Managed tasks performed by technicians

Facilitated seamless communication between management and technical teams to ensure task completion.

Addressed critical issues promptly. Made myself accessible to technicians if ever needed.

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.