Michael Fives
Pitman
Summary
Dynamic professional with extensive experience in inventory management and operational efficiency at Ricoh Americas Corporation. Proven expertise in data analysis and problem-solving, leading successful nationwide supply relocations and process enhancements. Strong collaboration with procurement teams ensures timely delivery and consistently high customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Specialist II - Distribution Requirements Planning
Ricoh Americas Corporation
Exton
11.2007 - Current
- Facilitated nationwide equipment and supply relocation to meet customer requirements promptly.
- Analyzed incoming inventory sets, prioritizing based on senior leadership directives.
- Coordinated movement across the network for timely delivery of supplies and equipment.
- Reviewed supply requirements weekly, providing detailed reports for necessary inventory requests.
- Monitored CTO builds weekly, instructing warehouses to produce according to orders.
- Utilized an uneven inventory tool to deploy equipment from the PORT warehouse to optimize space and forward-deploy equipment and supplies before quarter-end.
- Collaborated with Procurement to deliver accurate ETAs for incoming equipment and supplies.
- Generated daily internal sales order releases from main warehouse to regional facilities.
- I worked an early morning shift to release equipment for warehouses across the country, so they could build and process orders for customers daily.
- Reviewed discontinued and end-of-life products daily, and coordinated with order management to update or cancel orders accordingly.
- Maintained an individual product line by managing shortages, working with sales, as well as the warehouses, daily to achieve fulfillment in a timely manner.
President
Delaware Valley Vital-Link
Jenkintown
01.2005 - 09.2007
- Managed daily operations, including order fulfillment, billing, customer service, and installations.
- Collaborated with nursing homes, assisted living facilities, and private residences to promote product line.
- Oversaw general maintenance and procurement of new equipment to ensure operational efficiency.
- Developed and launched company website to enhance online presence.
Account Manager / Customer Service Representative
IKON Office Solutions, Ricoh USA
Malvern
01.1998 - 01.2005
- Managed mailroom and copy center operations across multiple sites, including AstraZeneca, Shire, and GMC Mortgage.
- Oversaw account management for locations employing 10 to 15 managers and over 100 employees.
- Acted as liaison between IKON and clients, addressing employee support and billing inquiries.
- Coordinated customer service efforts to resolve issues promptly and efficiently.
Education
Bachelor of Science - Kinesiology
West Chester University of Pennsylvania
West Chester, PA06-1996
Skills
- Inventory management and order fulfillment
- Data analysis and reporting
- Procurement collaboration
- Operational efficiency
- Time management and multitasking
- Problem solving and attention to detail
Affiliations
- Actively involved with the local community by supporting local sports leagues and coaching baseball.
- Volunteering to help with school programs (i.e. HSA, in classroom helper, etc.)
Accomplishments
- Received numerous recognitions through the Ricoh Recognizes program that gives kudos for things such as "job well done" or "excellence awards".
- Received yearly Site Manager of the year award on multiple occasions while working for IKON Office Solutions.
Certification
- Six Sigma White and Yellow Belt Training Certified.
- Actively completing Green Belt Training.
References
References available upon request.
Timeline
Specialist II - Distribution Requirements Planning
Ricoh Americas Corporation
11.2007 - Current
President
Delaware Valley Vital-Link
01.2005 - 09.2007
Account Manager / Customer Service Representative
IKON Office Solutions, Ricoh USA
01.1998 - 01.2005
Bachelor of Science - Kinesiology
West Chester University of Pennsylvania
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