Michael Flannery
Middle Village,NY
Summary
Proactive Credit Manager enthusiastic about improving department policies, standardizing processes and increasing customer satisfaction by providing fast, knowledgeable and expert financial services. Offering 25 years of financial industry expertise, influencing and negotiating, staff supervision and training, team building and development.
Overview
24
24
years of professional experience
Work History
Departmental A/R Credit Manager
ABCO HVACR SUPPLY + SOLUTIONS
03.2022 - Current
- Provide direction and ensure that all open A/R is addressed timely, credit limits are maintained, credit files are updated and that all portfolios are handled according to ABCO’s standards.
- Oversee all accounts receivable, Net 30, Net 60, Net 90.
- Implemented credit line increase policy which led to a decrease in orders going on credit hold, open accounts.
- Trusted to handle collection activity with large, problem accounts.
- Oversee A/R Department, forecasting and working with Sales.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Monitored accounts for signs of fraud and non-payment issues.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
Director of Finance/Office Manager
S2 DESIGN GROUP
07.2019 - Current
- NOTE: Contract position/part-time.
- Oversee and generate purchase orders, estimates and invoicing.
- Opening new-business, contract negotiation and assist with marketing.
- Oversee all accounts payable and accounts receivable, Net 30, Net 60, Net 90.
- Head of Human Resources, Bamboo HR System, working with employees' time off and regulating projects within the departments.
- Ad hoc projects as needed.
- Oversee payroll.
Credit Collections Manager
DAVID ROSEN BAKERY SUPPLIES
12.2018 - 07.2019
- Responsible for new hire paperwork, ordering office supplies, keeping kitchen stocked.
- Forecasting Accounts Payable bills.
- Overseeing of Billing, Collections, Customer Service.
- Counting out the drivers as they return from their runs/deliveries.
- Collections for client's accounts 30, 60, 90.
- Setting up credit lines, opening new accounts; work with Dunn & Bradstreet and Experian.
- Work with Sales Reps to take care of credit lines, customer payment plans and discrepancies.
- Handle hold list, customer accounts and account information and run agings and statements.
- Take credit card payments, pick up cash/checks from customers.
- Oversee A/R Department of 10 and Cash App Department of 3.
A/R Credit Manager
JANOVIC PAINT & DECORATING CENTER
03.2017 - 09.2018
- Heavy customer service, phones and email.
- Collections net 45 to over 120 and worked with sales reps and their forecasted sales for customers.
- Responsible for opening new accounts, background search, references; generated credit lines and account set-ups.
- Responsible for the aged trial balance, cash and credit card applications - $100 million.
- Ran monthly statements and worked heavily with customers' chargebacks.
- Forecast future payments and cash in advance payments for customers.
- Managed A/R Department and worked with Sales, total of 15.
Accounts Receivable/Credit-Collections Manager
NEWBAY MEDIA L.L.C
10.2013 - 01.2017
- Managed Collection Department of 9 people, oversaw Billers and Cash Application representatives.
- Implemented policies and procedures for customers and sales.
- Worked closely with sales reps and Vice President of Sales for forecasted business.
- Work with billing and sales for customer's invoices/credits.
- Work with sales and customers regarding payment plans, write-offs and cash in advance payments.
- Work closely with CEO and CFO regarding collections, sales and forecasting.
- Provided quality customer service for sales and all billing transactions throughout all departments.
- Opened all new accounts, generated terms and credit lines.
- Dealt with all receivables, cash applications, credits and chargebacks.
- Directed $60 million dollar aged trial balance for company.
Credit/Collections Manager
PERFECT BUILDING MAINTENANCE
05.2012 - 05.2013
- Implemented policies and Procedures for Customers and Sales and enforced quality customer service.
- Responsible for two agings for owners companies.
- Collection from 30 - 120 days, brought in $60 million the first year, A/R of $160 million.
- Work with billing/sales for customers invoices/credits and with owner, CFO regarding collections/sales.
- Bank reconciliation for both companies.
Credit/Collections Manager
KABACK ENTERPRISES, INC
02.2009 - 01.2012
- Collections Departments.
- Built strong client relationships pertaining to payment strategy and staying within sixty days and under.
- Worked weekly action list with Collection Department.
- Cash forecast and brought in $1.1 million per month.
- Responsible for billing invoices and statements for clients, generated credits and worked chargebacks.
- Supervised Service Department work orders and releases and generated scheduling with customers.
- Management Collection Department of 12.
Franchise Owner
EMBROIDME, INC
10.2005 - 10.2008
- Customize apparel and promotional products for embroidery and screen printing.
- Managed all aspects of company revenue, contract negotiations, payroll and budgeting.
- In charge of marketing strategies and delivery schedules.
- Assisted with production line and responsible for all computer art for clients.
Credit Collections Manager
ATARI, INC, INFOGRAMS, INC
12.1999 - 04.2004
- Supervised 15 - 25 people within the Collection and Sales Departments.
- Responsible for credit lines, account history and research cash forecasting and open accounts.
- Responsible for order releasing and overseeing the receivables and cash applications and issued credits and refunds; in charge of collections for accounts with daily back-up routine (30, 60, 90 and 120 day delinquencies).
- Deal with high volume customers with cash in advances and high-end payments.
- Answered credit inquiries with history back-up, generated work quotes and put together purchase orders.
- Worked with cash/sales, forecasting and inventory.
- Dealt with high volume of chargebacks for advertising and price protections for major customers.
- Work closely with Customer Service for client holds, shipping problems and billing errors.
- Troubleshooter for warehouse regarding shipping errors and incorrect computer pricing issues.
- Bank reconciliation and all aspects of Billing, including purchase orders, corrections, hourly rate.
Education
Bachelor of Science - Business Management
St. John's University
Jamaica, NYSkills
- QuickBooks
- Financial Statements
- Microsoft Office
- Negotiation
- Financial Forecasting
- Staff Management
- Budgeting
- Google Docs
- Google Sheets
- Oracle
Timeline
Departmental A/R Credit Manager
ABCO HVACR SUPPLY + SOLUTIONS
03.2022 - Current
Director of Finance/Office Manager
S2 DESIGN GROUP
07.2019 - Current
Credit Collections Manager
DAVID ROSEN BAKERY SUPPLIES
12.2018 - 07.2019
A/R Credit Manager
JANOVIC PAINT & DECORATING CENTER
03.2017 - 09.2018
Accounts Receivable/Credit-Collections Manager
NEWBAY MEDIA L.L.C
10.2013 - 01.2017
Credit/Collections Manager
PERFECT BUILDING MAINTENANCE
05.2012 - 05.2013
Credit/Collections Manager
KABACK ENTERPRISES, INC
02.2009 - 01.2012
Franchise Owner
EMBROIDME, INC
10.2005 - 10.2008
Credit Collections Manager
ATARI, INC, INFOGRAMS, INC
12.1999 - 04.2004
Bachelor of Science - Business Management
St. John's University
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