Scooper
Nori poke
Huntington Beach, CA
01.2022 - 02.2022
- Greeted customers and provided exceptional customer service.
- Inspected equipment on a regular basis to ensure proper functioning.
- Maintained a clean and organized work station.
- Prepared ice cream cones, sundaes, milkshakes, and other menu items as requested by customers.
- Received deliveries from vendors ensuring that all items were accounted for properly before signing off on delivery paperwork.
- Restocked shelves with new inventory when needed.
- Followed all health code regulations to ensure product quality and safety standards were met.
- Operated the cash register to process payments accurately and efficiently.
- Performed daily cleaning duties including mopping floors and wiping down counters.
- Monitored inventory levels of supplies and reported any discrepancies immediately.
- Adhered to food safety guidelines when preparing products for sale.
- Ensured that all products were stored at appropriate temperatures according to food safety guidelines.
- Checked expiration dates on products regularly to ensure freshness.
- Provided helpful advice about menu items upon request from customers.
- Assisted with restocking freezer units with frozen treats such as ice cream cakes or novelties.
- Stocked supplies such as paper cups, napkins, spoons, straws. in the store area.
- Assisted with the preparation of ingredients for specific menu items.
- Trained new employees in proper scooping techniques and customer service etiquette.
- Rotated stock in order to maintain freshness of products being sold in store area.
- Handled special orders for large events or parties in a timely manner.
- Displayed a positive attitude while working with customers and coworkers alike.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Served and scooped ice cream, following sizing specifications.
- Memorized menu items, identifying allergens to streamline service to customers.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Managed POS register to complete customer transactions.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Brewed and served coffee and tea with preferred add-ins.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.