Michael Fletcher
Chesnee,WI
Summary
Hard-working and driven individual with extensive customer-service experience. Excels in finding innovative and adaptive solutions to streamline and enhance business designs, margins, and employee relations. Strong technology skills, leadership experience, and adaptability make a valuable asset for any project or venture. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Southern Manners
02.2023 - 08.2024
- Managed all financial aspects of the store including competitive pricing, wages, and personnel.
- Managed over 40 different employees in my time there and a maximum of 25 at a time.
- Oversaw the management of all product and inventory including the ordering of said product.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Handled all scheduling and allocation of resources. Worked closely with vendors to ensure we received the best prices across the market.
Sales Representative
Optimum
05.2022 - 02.2023
- Handled valuable equipment, managed inventory, and informed customer on product
- Coordinated with other departments and management daily for efficient work environment
- Learned new product, coding, and sales strategies as updated
- Accept cash, credit card, and check payments, issued receipts, and provided change
- Worked together with fellow associates to ensure all employees were equipped for their job
- Led region in sales third month of employment.
Intramural Coordinator
Anderson University Student Employment
08.2021 - 04.2022
- Set schedules and delegated instructor assignments for optimal coverage
- Procured equipment and services to align with program objectives and budget
- Devised and monitored intramural program budgets to minimize spending and justify fund utilization.
Cashier
BI-LO
11.2017 - 03.2019
- Helped customers find specific products, answered questions, and offered product advice
- Accepted cash and credit card payments, issued receipts, and provided change
- Learned roles of other departments to provide coverage and keep store operational
- Worked closely with front-end staff to assist customers
- Answered customer questions, provided store information, and directed customers to designated store areas.
Education
Some College (No Degree) -
Anderson University
Anderson, SCHigh School Diploma -
Woodmont High School
Piedmont, SC05.2019
Skills
- Policies and Procedures Enforcement
- Team Building
- Emergency Readiness
- Staff Development
- Time Management
- Decision Making
- Attention to Detail
- New System Implementation
- Punctual and Dependable
- Relationship Building
- Strong Work Ethic
- Public Speaking
- Conflict Resolution
- Data Management
- Verbal and written communication
Certification
- ServSafe Certified - March 2025
Timeline
Manager
Southern Manners
02.2023 - 08.2024
Sales Representative
Optimum
05.2022 - 02.2023
Intramural Coordinator
Anderson University Student Employment
08.2021 - 04.2022
Cashier
BI-LO
11.2017 - 03.2019
Some College (No Degree) -
Anderson University
High School Diploma -
Woodmont High School
- ServSafe Certified - March 2025
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