Michael Fletcher
Weare,NH
Summary
Dedicated Customer Service and Sales Professional experienced in Sales Management and Sales Training. Delivered exceptional customer experiences while managing diverse service projects in Landscaping, Pest Control, and Handyman Services. Developed culinary skills through preparation of large-scale meals in a high-volume restaurant environment, demonstrating a commitment to quality and efficiency.
Overview
12
12
years of professional experience
Work History
Online resales, Landscaper, Handyman
Self Employed
Savannah, TN
02.2022 - Current
- Identified high-value items through AI analysis.
- Operated landscaping equipment including mowers, trimmers, and blowers to maintain properties effectively.
- Completed various handyman jobs including assembly, moving, and small electrical and plumbing tasks to meet client needs.
Membership Specialist
Thousand Trails RV Resorts
Cloverdale, California
05.2024 - 02.2025
- Handled member inquiries and delivered outstanding customer service at RV resorts.
- Educated prospective members about benefits of Thousand Trails RV Resorts offerings.
- Organized promotional events to boost member engagement and satisfaction.
- Developed and maintained member accounts using membership management software.
- Informed prospective members about benefits of Thousand Trails RV Resorts offerings.
Grocer, butcher helper, cashier,
Holiday Market
Placerville, California
08.2021 - 09.2022
- Managed inventory levels to maintain consistent product availability for customers.
- Assisted customers with product selection and inquiries, enhancing their shopping experience.
- Stocked shelves with fresh produce and grocery items according to store standards.
- Stocked shelves with fresh produce and grocery items, ensuring compliance with store standards.
- Supported meat department operations by assisting with product preparation and display
COVID-19 Screener
Shingle Springs Tribal Health And Wellness Center
01.2020 - 05.2021
- Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
- Educated staff and visitors on the importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Monitored individuals for signs and symptoms of COVID-19, enabling prompt response and timely medical attention.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real-time information and enhance preparation.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols
- Safeguarded confidential information of individuals according to legal requirements. as prescribed by local, state, and federal mandates
- Protected individual confidentiality as prescribed by local, state, and federal mandates
Solar Sales Representative
Infinity Energy
10.2018 - 01.2020
- Discussed solar benefits with customers, comparing power company rates and drawbacks to highlight advantages of solar solutions.
- Prepared analyses of customers' current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
- Identified solar energy needs by engaging with prospective customers
- Created leads for solar energy customers to establish new business accounts
- Conducted fieldwork 3-5 days annually, engaging potential customers door-to-door
Sales Team Manager
Farm Fresh To You
06.2016 - 10.2018
- Recruited, interviewed, and hired team members, enhancing sales team's expertise and commitment.
- Coached and counseled sales personnel, supporting individual sales strategies to achieve targets.
- Collaborated with event coordinators to establish sales team presence and kiosks at major events in delivery area.
- As an example I led a sales team selling home delivery service of organic fruits and vegetables from local sustainable organic farms.
Sales Associate/Sales Manager
Blue Green Vacations
04.2014 - 06.2016
- Coached and counseled sales personnel to enhance individual selling efforts and support achievement of sales targets.
- Conducted performance reviews, handled employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Recruited and hired new sales staff by coordinating job advertisements and conducting interviews to build a strong sales team.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Education
No Degree - Marketing, Business Administration
Riverside Community College
Riverside, CAHigh School Diploma -
River City Senior High School
West Sacramento, CASkills
- Landscape Design
- Retail Sales
- B2B sales
- Event sales
- Sales coordination
- Relationship management
- Marketing
- Customer Service
- Retail Assistant Manager
- Retail Cashier
- Customer Engagement
- Team leadership
- Problem solving
- Customer service
Timeline
Membership Specialist
Thousand Trails RV Resorts
05.2024 - 02.2025
Online resales, Landscaper, Handyman
Self Employed
02.2022 - Current
Grocer, butcher helper, cashier,
Holiday Market
08.2021 - 09.2022
COVID-19 Screener
Shingle Springs Tribal Health And Wellness Center
01.2020 - 05.2021
Solar Sales Representative
Infinity Energy
10.2018 - 01.2020
Sales Team Manager
Farm Fresh To You
06.2016 - 10.2018
Sales Associate/Sales Manager
Blue Green Vacations
04.2014 - 06.2016
No Degree - Marketing, Business Administration
Riverside Community College
High School Diploma -
River City Senior High School