Michael Flores
Simi Valley,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parts Sales Representative
Thousand Oaks Toyota
Thousand Oaks , CA
09.2017 - Current
- Operated point of sales and parts lookup computer systems.
- Handled returns of defective or incorrect parts following established procedures.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Performed complimentary services, battery installation, testing and wiper installations.
- Generated purchase orders for materials needed for repairs or special projects.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
General Studies
Royal High School
Simi Valley, CA06-2017
Skills
- Negotiation Abilities
- Customer Needs Assessment
- Recordkeeping Abilities
- Email Communication
- Invoice Processing
- Customer Service
- Problem-Solving Skills
- Vendor Relations
- Verbal and Written Communication
- Account Updating
Certification
- 2018-2021 Parts Professional
- 2022 Service Professional
- 2022-2023 Parts Master
Timeline
Parts Sales Representative
Thousand Oaks Toyota
09.2017 - Current
General Studies
Royal High School
- 2018-2021 Parts Professional
- 2022 Service Professional
- 2022-2023 Parts Master
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