Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Flores

San Antonio,TX

Summary

Dynamic Project Supervisor and Data Analyst with a robust background in leading teams, managing complex projects, and driving process improvements. Demonstrates a strong ability to motivate staff, oversee performance, and implement strategic solutions to enhance productivity and compliance. Expert in leveraging advanced Excel functions, Tableau, and Salesforce for comprehensive data analysis and reporting. Proven success in managing high-output environments, optimizing workflows, and delivering actionable insights. Adept at collaborating with clients and vendors to resolve issues and improve system functionality. Committed to fostering a culture of continuous learning and development while ensuring effective management of resources and adherence to compliance standards.

Overview

18
18
years of professional experience

Work History

Project Supervisor

State of Texas TMHP Data Entry Project
11.2020 - Current
  • Provided exceptional leadership through approachability, availability, and support for both work-related and personal growth
  • Earned high praise for positive attitude and mentoring from team members
  • Excelled in performance management, offering constructive feedback and proactive guidance to enhance team performance
  • Fostered a culture of continuous improvement and professional growth through regular performance reviews and personalized counseling
  • Increased monthly daily average output to 7,000 documents, maintaining consistent alignment with project goals and SLA parameters
  • Stabilized and maintained Front End Services (FES) inventory within SLAs, ensuring effective organizational and management practices
  • Meticulously handled time card approvals for 69 contractors, 17 Full-Time Employees (FTEs), and 2 FLEX employees
  • Managed individual performance metrics, including production, attendance, and quality
  • Supervised a diverse team of 88 employees (Flex/FTE/Contractor), focusing on production management and SLA adherence
  • Delivered career coaching and development plans, advanced Excel training (including macros, Power Pivot, Power Query, Pivot Tables), and PowerPoint presentation methodologies
  • Instructed on dashboard creation, reporting analysis, and offered guidance on 401(k) and Employee Stock Purchase Programs (ESPP)
  • Facilitated peer-to-peer reviews and developed individualized employee plans for career growth and skill enhancement
  • Played a pivotal role in facilitating Non-Claims test cases and enhancements, such as form type consolidation and simplification
  • Created elite groups to meet one-day Prior Authorization (PA) metrics and developed process and procedure documents for Non-Claims
  • Transitioned from Non-Claims to Claims, trained processors on OCR tools, and identified documentation
  • Efficiently managed equipment replacements and purchasing requisitions, handled equipment returns, and ensured adherence to data protection compliance
  • Implemented strategies for strategic talent retention using analytical performance data
  • Demonstrated outstanding collaboration with Solution Architects, technology teams, vendor staff, and internal departments to enhance project efficiency and cohesion
  • Resolved critical issues such as CLIENT DATE OF BIRTH field failures, outpatient crossover field update requests, and Accenture RTP workflow priority changes
  • Improved document routing for CMS-1500 and UB crossovers, fixed facility NPI capture issues, and mapped RTP keywords to OnBase
  • Enhanced system functionality by addressing modifier errors, implementing a 10-page count limit, and optimizing PCN tables and warning messages
  • Created and implemented an automatic batch unlocking script and updated overnight scripts to ensure continuous processing.

Reporting Senior Analyst

New Mexico Contact Tracing Project
05.2020 - Current
  • Developed logic for pediatric age grouping, infectious status identification, and regional location
  • Created operations logic to identify ACN employees and developed QA data entry forms and validation scripts
  • Utilized Tableau to create data visualizations and cleaned data in Excel for Tableau import
  • Managed Salesforce reports and dashboards, including data exports, logical filtering, and summary formulas.

SME & Backup Lead

zTrouble/SNR Team & SMP Back Office
06.2017 - 05.2020
  • Enhanced team performance through the development of Excel tools and reporting systems
  • Promoted innovation and ideation among team members, resulting in improved KPI quality and process efficiency
  • Collaborated with clients to develop process steps and training materials, leading to improved efficiency and client satisfaction.

Procurement Analyst SME

Back Office
06.2016 - 05.2017
  • Processed over 10,000 transactions and 876 orders, achieving record-high order volumes and process improvements
  • Led daily huddles, provided process updates, and implemented strategies for process improvements.

Process Analyst

Collabera
07.2015 - 06.2016
  • Managed daily transactions, validated requisitions, and processed orders using SAP
  • Updated and tracked PO information, addressing supplier and customer inquiries.

Material Management Clerk

Contract Services Incorporations
01.2007 - 05.2008
  • Processed requisitions, created inventory forms, and trained warehouse specialists
  • Operated the Standard Army Retail Supply System and managed global communication.

Education

Chemical Engineering -

Kansas State University

Barton Community College
01.2012

High School Diploma -

Junction City High School
Junction City, KS
01.2003

Skills

Leadership & Team Management: Team supervision and motivation, staff management, performance management, career coaching, mentoring, cross-functional collaboration

Project Management: Project planning and execution, progress tracking, project evaluation, status updates, SLA & KPI management

Data Analysis & Reporting: Advanced Excel (macros, Power Pivot, Power Query, Pivot Tables), Tableau, Salesforce Lightning reporting, data validation and cleaning

Process Improvement & Efficiency: Performance enhancement, process documentation, automation, workflow and inventory management

Technical Skills: Tableau, Salesforce, SAP, OCR tools, Forecasting

Output & Metrics Management: Output and SLA adherence, time card and metrics management

Client & Vendor Interaction: Client collaboration, vendor and internal liaison, issue resolution

Training & Development: Training delivery, career development, peer-to-peer reviews

Compliance & Equipment Management: Data protection compliance, equipment management

Procurement & Order Processing: Transaction processing, order management, workflow tracking

References

  • Eric Delazerda, Manager, 210-363-9590
  • Krystle Davis, Manager, 973-449-3032
  • Nick Warmack, Manager, 210-313-2837

Timeline

Project Supervisor

State of Texas TMHP Data Entry Project
11.2020 - Current

Reporting Senior Analyst

New Mexico Contact Tracing Project
05.2020 - Current

SME & Backup Lead

zTrouble/SNR Team & SMP Back Office
06.2017 - 05.2020

Procurement Analyst SME

Back Office
06.2016 - 05.2017

Process Analyst

Collabera
07.2015 - 06.2016

Material Management Clerk

Contract Services Incorporations
01.2007 - 05.2008

Chemical Engineering -

Kansas State University

Barton Community College

High School Diploma -

Junction City High School

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Michael Flores