Michael Flores

• Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
• Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
• Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
• Parked and retrieved cars according to customer needs.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Answered guest's questions about property amenities and services.
• Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
• Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
• Provided punctual, polite valet services to uphold professional standards.
• Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
• Inspected vehicles to verify condition ahead of customer returns.
• Maneuvered vehicles into designated areas to maximize parking capacity.
• Resolved customer complaints through calm, constructive communication.
• Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
• Escorted drivers to vehicles and helped load or carry large items.
• Helped guests unload and load luggage.
• Coordinated with security staff to monitor the valet lot for unauthorized access or suspicious activity, maintaining a safe environment for guests and their vehicles.
• Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
• Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
• Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
• Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.
• Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
• Reported unlawful parking jobs.
• Patrolled parking areas regularly to identify security, safety or vehicle concerns.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Delivered above and beyond service to VIP guests at property.
• Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Engaged with customers to effectively build rapport and lasting relationships.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

owner, car washer, payroll, customer service, cash handling experience, H.R, advertising, marketing, hiring, appointment making, cancellations, and shift management

• Managed day-to-day business operations.
• Interacted well with customers to build connections and nurture relationships.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Consulted with customers to assess needs and propose optimal solutions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Trained and motivated employees to perform daily business functions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.