Michael Flores
El Paso,TX
Summary
To obtain a career in a well established environment that offers an opportunity to enhance my skills and capabilities with room for growth. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR, Sales
Lido Labs
01.2025 - Current
- Enhanced customer satisfaction by resolving inquiries and providing product information.
- Developed sales strategies that increased product visibility and customer engagement.
- Trained new staff on customer service protocols and company policies.
- Monitored inventory levels to ensure availability of products for customers.
Customer Service Representative/Sales Representative
Omaha Steaks
12.2022 - Current
- Placed orders for Customers , also was in charge of Customer Service orders for Customers making sure we can locate shipments , Replace shipments with our 100% satisfaction guarantee .
CSR - Customer Service Representative
Dialog Direct, Qualfon
11.2021 - 12.2022
- CSR customer service rep
Sales Agent
HGS Affina
12.2020 - 10.2021
- Top Sales performer , Prefect attendance Award.
Sales Agent/Customer Service Representative
TLC Associates
03.2018 - 12.2020
- Call Agent in Call Center , Upgrade Internet, Cable, Home Phone Service, Streaming Service.
Assistant Store Manager
Clarks shoes
05.2014 - 03.2018
- Responsibilities Manage all store duties , sales goals , schedules, visual display , protect company assets, recruit .
- Accomplishments sales Increases , customer service awards
Sales Associate, Ladies Shoe Department
Dillard's
07.2011 - 05.2014
- Greet and welcome guests and build relationships.
- Discover needs and sell merchandise.
- Enthusiastically meet and exceed guest expectations.
- Execute price changes, ring sales, inventory control and maintain store appearance.
New/Pre-Owned Sales Consultant
North Park Subaru
01.2010 - 07.2011
- Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrate vehicle operations.
- Building rapport, qualifying buyers by understanding, interests and requirements of buyer, matching interests and requirements to various models.
- Developing and maintaining relationships with new as well as existing customers, responding to inquires, suggesting trade-ins, greeting drop-ins, recommending sales campaigns and promotions.
- Negotiating price, asking sales, completing sales or purchase contracts, closing sales by overcoming objections, explaining provisions and financing and delivering automobiles.
- Demonstrating automobiles by explaining capabilities, characteristics and features, explaining services and warranties, taking test drives.
- Completing reports and providing sales management information.
Education
High school or equivalent -
Skills
- Customer Service (10 years)
- Call Center (5 years)
- Retail Management (10 years)
- Scheduling (10 years)
- Sales (10 years)
- Team Building (10 years)
- Merchandising (10 years)
- Retail (10 years)
- Management (10 years)
- Cash Handling (10 years)
- Microsoft Excel (10 years)
- Marketing (10 years)
- Inventory (10 years)
- Project Scheduling (10 years)
- Training (10 years)
- Store Management Experience (10 years)
- Telemarketing (5 years)
- Quality Assurance (5 years)
- Typing
- Negotiation
- Sales Management (10 years)
- Supervising experience (10 years)
- Retail sales (10 years)
- English
- Leadership
- Outbound sales (5 years)
- Upselling (10 years)
- Salesforce (2 years)
- Windows
- Planograms
- Assembly
- Store management
- Territory management
- Marketing
Certification
Driver's License
Assessments
Sales skills — Proficient January 2021 Influencing and negotiating with customers Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS
- Excellent communication and customer service skills
- Established track record of achieving goals
- Great attitude with a high-energy personality
- Professional appearance and work ethic
Timeline
CSR, Sales
Lido Labs
01.2025 - Current
Customer Service Representative/Sales Representative
Omaha Steaks
12.2022 - Current
CSR - Customer Service Representative
Dialog Direct, Qualfon
11.2021 - 12.2022
Sales Agent
HGS Affina
12.2020 - 10.2021
Sales Agent/Customer Service Representative
TLC Associates
03.2018 - 12.2020
Assistant Store Manager
Clarks shoes
05.2014 - 03.2018
Sales Associate, Ladies Shoe Department
Dillard's
07.2011 - 05.2014
New/Pre-Owned Sales Consultant
North Park Subaru
01.2010 - 07.2011
High school or equivalent -
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