Michael Floriano
New York,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
The Flatiron Room
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Worked in High end cocktail service and aiding guests with over 1000 spirits, in particular several hundred bottles of whisky
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Caledonia
01.2020 - 11.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Oliver’s
01.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Bartender
The Last Stop
09.2019 - 03.2023
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Upsold customers from shelf to premium brands to help boost sales.
- Supported servers by preparing specialty drinks for patrons in dining area.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and organized daily till totals and tips.
- Made product recommendations to customers based on preference, food pairings and special promotions.
Bartender
The Hamilton
01.2021 - 02.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Dive 106
09.2017 - 05.2019
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Produced and balanced daily and weekly sales reports.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and spirits for dining room patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Dive 75
09.2017 - 05.2019
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Produced and balanced daily and weekly sales reports.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and spirits for dining room patrons.
Education
BM - Oberlin
Oberlin College
Master of Arts -
University of Michigan - Ann Arbor
2017
Skills
- Fast
- Servers
- Tables
- Garnish preparation
- Blending techniques
- Measurement accuracy
- Sanitation
- Reconciling cash drawers
- Sharp memory
- Suggestive selling
- Outstanding customer service
- Beer, wine and soju cocktails
- Safe serving knowledge
- Health codes compliance
- Maintaining glassware stock
- Anticipating guest needs
- Employee training
- Maintaining a clean bar
- Cash and credit transactions
- Outgoing personality
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Beverage preparation
- Inventory
- Salesmanship
- Classic cocktails
Accomplishments
- Earned several 5 star reviews
- Sold the most chef tasting menus at Flatiron Room during promotional period
- Led in bottles and high priced drams sold during promotional period at Flatiron Room
Certification
Food Handlers certificate
Timeline
Bartender
The Flatiron Room
10.2024 - Current
Bartender
Oliver’s
01.2023 - 09.2024
Bartender
The Hamilton
01.2021 - 02.2023
Bartender
Caledonia
01.2020 - 11.2024
Head Bartender
The Last Stop
09.2019 - 03.2023
Bartender
Dive 106
09.2017 - 05.2019
Bartender
Dive 75
09.2017 - 05.2019
Master of Arts -
University of Michigan - Ann Arbor
BM - Oberlin
Oberlin College
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