Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Foggin

Houston,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Furniture Prep Lead

American Furniture Warehouse
09.2021 - Current
  • Manages 10 associates on how to safely handle furniture to prevent even exchanges and injuries
  • Coaches, motivates and trains associates in effectively assemble furniture correctly and efficiently
  • While in an high paced, constant changing environment, able to manage time and organizational skills, such as planning the day, and running and executing the gameplan set prior to starting the day
  • Communicates, leads and develops work with the Furniture Preparation department
  • Identifies and reads reports, invoices and UPC labels to ensure invoices are complete.

Furniture Prep Associate

American Furniture Warehouse
09.2021 - 02.2022
  • Assembled, inspected and handled over 130 pieces of furniture while working in an fast paced environment meeting a common daily goal
  • Was vital in the process of delivering excellent customer service by keeping quality at a high rate minimizing any exchanges
  • Assessed my plan of the day by reading manifests and analyzing my workload to meet a time deadline., Administered and secured commercial network operating systems within the functional areas of configuration, systems and performance management

Field Support Operations

Peloton
08.2020 - 02.2022
  • Interactive
  • Provided customers with an exceptional delivery experience, ensuring a 100% customer satisfaction guarantee
  • Maintained and, distributed over a million dollars worth of inventory and accessories to customers and their homes
  • Staged and troubleshot the Peloton tonic/rexxon or bike plus in customers home while ensuring they are fully aware of proper use on the stationary bike
  • Carefully plans out routes to maximize timing, on-time delivery, and create contingency plans to ensure all deliveries are completed and logged in a timely manner
  • Assembled the Peloton hardware while conducting in-home deliveries, double checking to make sure all components and parts are operational before leaving the customers home.
  • Implemented and maintained high standards of quality in all areas.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

network engineer, Field Service Technician

NCTAMS PAC
06.2018 - 08.2018
  • Configured and implemented network configurations for forward deployed units
  • Served as a, for a theatre level command covering the Pacific region
  • Managed and maintained internal site networks, to include but not limited to MS Exchange, Windows 7 and 10 Operating Systems
  • Resolved 1,752 Network Trouble Tickets utilizing the BMC Remedy ticketing system, completion of 630 network incidents and technical refresh of over 1,500 workstations with zero loss of data and minimal disruption of network service
  • Completed the removal and upgrade of over 1,500 HP and Dell workstations for the annual Navy Enterprise Network workstation refresh
  • Provided expertise as a computer system analyst applying diagnostic, corrective, and troubleshot network outages on servers, desktops and printers
  • Managed users and groups through Active Directory Users and Computers and recovery techniques to all facets of integrated IT systems in accordance with mission requirements
  • Tested and ran fiber cabling through secure spaces to ensure no downtime in operational missions or for essential personnel.

Education

Memorial High School
Houston, TX
05.2008

Skills

  • Networking and Customer Support, presentations, team driven goals
  • Other skills include:
  • Leadership, Organization, System Testing, Asset Management, Operational Planning, Network Development and Adaptability, Willingness to learn, Problem-Solving, Critical thinking, Scheduling, Communication, Task delegation
  • Hand Tools
  • Speech Clarity
  • Delivery Arrangements
  • Engaging with Diverse Customers
  • Ability to Lift 40 Pounds
  • Merchandising and Display
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina

Timeline

Furniture Prep Lead

American Furniture Warehouse
09.2021 - Current

Furniture Prep Associate

American Furniture Warehouse
09.2021 - 02.2022

Field Support Operations

Peloton
08.2020 - 02.2022

network engineer, Field Service Technician

NCTAMS PAC
06.2018 - 08.2018

Memorial High School

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Michael Foggin