Michael Folckemer
Goodyear,AZ
Summary
Versatile and dependable professional with more than 25 years of experience communicating and achieving goals, objectives and complying with guidelines and procedures. Poised and professional with staff, and effective in handling direct customer inquires, implementing customer service policies and educating customers in regards to city codes and guidelines. Strong organizational skills in creating, organizing and managing documentation for public and confidential requirements.
Overview
27
27
years of professional experience
Work History
Solid Waste Environmental Specialist
City Of Phoenix
04.2022 - Current
- Served as subject matter expert on environmental regulations and policies, City code Chapter 27.
- Trained new employees and helped others as the official trainer for my current location
- Has shown a high compliance rate for high priority cases
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enforced compliance with city regulations and ordinances.
- Performed environmental site assessments and provided remediation recommendations.
- Investigated violators and analyzed root causes to develop correction action plans.
- Worked with internal and external customers to understand needs and provide excellent service.
- Conducted various field investigations.
- Prepared evidence in support of legal actions taken.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
- Prepared documentation by writing notes, compiling inspection reports and maintaining supporting documents.
- Recorded scene layout, damage and findings by drafting diagrams, numbering items and taking photographs.
- Conducted various Public Works field activities ( FA ) pertaining to customer engagement services as well as container, and billing field activities.
- Educated residents regarding Public Works City Code Chapter 27.
O&M Technician
City Of Phoenix
03.2019 - 04.2022
- Conducted job related duties in all outdoor elements.
- Read and updated longitude and latitude maps to ensure correct routing for water meter readers.
- Recorded operational data, personnel attendance or meter and gauge readings on specified forms.
- Worked with solid and liquid waste .
- Adhered to EPA, OSHA regulations to ensure code compliances.
- Collected water samples to test alkalinity, hardness and residual levels.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals as needed.
- Trained laboratory and operations personnel in public water system maintenance, analytical procedures and data reporting.
- Adjusted water treatment levels to correct below-standard variances
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Tested water samples and made adjustments to remove harmful bacteria and organisms to meet required regulations.
- Inspected equipment or monitored operating conditions, meters and gauges to determine load requirements and detect malfunctions.
Produce Manager
Bashas'
04.1997 - 03.2019
- Provided customer service face to face/in person in a public setting
- Efficient in Word, Excel and PowerPoint
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed budget implementations, employee reviews, training, and employee scheduling
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed invoicing and payment processing operations.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Increased monthly gross sales, revenue and profit margins.
Education
GED -
Glendale Community College
Glendale, AZ06.1995
Skills
- Face to face customer service and assistance in public settings
- Proficient in Customer Care and Billing ( CC&B ), Kiva and EZ Maps, County Accessor, Arizona Corporate Commission, Mobile Engagement Team, Excel, Word Doc and other various software
- Violations and Infractions
- Verbal and Written Communication
- Environmental assessment
- Solid waste ordinance and City code Chapter 27 knowledge
- Conflict/ Compliance resolution
- Compliance inspections/ Code enforcements
- Documentation of Events
- Drafting and compiling reports
- Teamwork and Collaboration
- Investigative Procedures
Accomplishments
Manager of the Year Awards
Customer Service Awards
Timeline
Solid Waste Environmental Specialist
City Of Phoenix
04.2022 - Current
O&M Technician
City Of Phoenix
03.2019 - 04.2022
Produce Manager
Bashas'
04.1997 - 03.2019
GED -
Glendale Community College
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