Michael Foley
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
Work History
Manager
Family Vacay Rentals
01.2021 - Current
- Manage guest communications from inquiry through check-out, ensuring exceptional guest experience resulting in a 4.96/5.00 guest satisfaction rating
- Coordinate maintenance and housekeeping teams to minimize downtime between bookings
- Achieved Superhost status across all properties, recognized for quick response times, high guest ratings, and consistent bookings
- Assist guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
General Manager - LTL Operations
C.H. Robinson
01.2019 - 06.2023
- Headed a team of 3 supervisors and up to 48 indirect reports in daily operations
- Developed and executed strategic plans resulting in 39% decrease in operational costs and 58% increase in operational efficiency
- Transitioned team to a fully remote workforce, maintaining productivity and engagement during COVID-19
- Guided restructuring efforts during a company-wide operations realignment, forming new teams in supporting sales offices
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures
Manager - Operations
C.H. Robinson
01.2013 - 01.2019
- Oversaw P&L for three operations teams, managing up to 125 employees and a 12-member leadership team
- Developed employee development program that streamlined entry-level employees into higher-level operational roles and increasing retention rate
- Utilized automation tools to increase process efficiency and reduce manual work
- Developed afterhours premium service for major clients, including P&G, Kellogg's, and Kraft/Heinz, leading to increased revenue and customer satisfaction
- Partnered with LeadersUp to mentor Chicago inner-city youth, creating over 30 job placements
Supervisor - Operations
C.H. Robinson
01.2010 - 01.2013
- Built a talent pipeline that resulted in 395 promotions across Commercial and Capacity sales offices
- Spearheaded the development of cross-functional teams, supporting key business units including sales and account management, with various logistics tasks
- Implemented cross-training initiatives to increase resource sharing and improve team productivity
- Generated over $100k monthly in billing through process improvements and new service offerings
- Developed group and individual performance metrics to drive accountability and productivity while recognizing top performers
- Created a standardized template for annual reviews, improving consistency and efficiency in performance appraisals
- Launched motivational and feedback programs to boost employee engagement and performance
Education
Bachelor of Science - Business Management
Northeastern Illinois University
Chicago, ILSkills
- Operations management
- Relationship building
- Staff development
- Customer service
- Decision-making
- Leadership and team building
- Problem resolution
- Business analysis
- P&L management
- Cost reduction
- Change management
- Operational efficiency
Additional skills and certifications
- APICS Certified Supply Chain Professional Certification
- Proficient in Microsoft Office: Teams, Word, Excel, PowerPoint, OneNote, Outlook
- Proficient in Google Workspace: Meet, Gmail, Docs, Sheets, Drive
- Experienced in data analytics tools including Power BI and Crystal Reports
Timeline
Manager
Family Vacay Rentals
01.2021 - Current
General Manager - LTL Operations
C.H. Robinson
01.2019 - 06.2023
Manager - Operations
C.H. Robinson
01.2013 - 01.2019
Supervisor - Operations
C.H. Robinson
01.2010 - 01.2013
Bachelor of Science - Business Management
Northeastern Illinois University
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