Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael FORD

Warwick,RI

Summary

Proven mechanic and sales expert, adept in upselling strategies and customer relationship building, significantly enhanced service quality and sales at Pep Boys Auto. Leveraged technical understanding to diagnose and resolve complex mechanical issues, boosting customer satisfaction and retention. Mentored junior staff, fostering a culture of excellence and safety. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Focused employee well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 30 years of progressive experience in field. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Automotive parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity Well-coordinated individual possessing extensive knowledge of 1000`s different parts, giving all customers exceptional service and supporting individual needs. Reliable team member with collaborative mindset and strong work ethic. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Parts Countersalesperson

Pep Boys Auto

Mechanic

Self-Employed
01.2007 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Customized vehicles according to client specifications, enhancing their overall satisfaction.
  • Streamlined appointment scheduling process, making it easier for customers to obtain service.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Improved engine performance with advanced tuning and modifications.
  • Facilitated knowledge sharing sessions on latest automotive technology trends among team.
  • Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
  • Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
  • Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
  • Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
  • Achieved significant cost savings by negotiating better terms with parts suppliers.
  • Increased vehicle reliability by conducting regular maintenance and thorough inspections.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Retained accurate records of purchases, titles and sales.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Performed emissions tests according to standard procedures.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired and replaced worn and damaged components.
  • Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
  • Trained new mechanics in diagnostic techniques, raising overall skill level of team.
  • Implemented eco-friendly waste disposal methods, contributing to sustainability efforts.
  • Enhanced team morale and productivity by establishing positive work environment.
  • Contributed to revenue growth by upselling additional services when appropriate.
  • Enhanced workshop safety with implementation of standardized procedures and regular safety drills.
  • Resolved electrical issues to enhance vehicle functionality and user experience.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
  • Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
  • Streamlined inventory management, reducing waste and ensuring availability of necessary parts.

Ountersalesperson

Guarantee Chevrolet
06.1992 - 08.1998
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Managed rentals and returns processes for diverse customers.
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Answered telephone calls to offer information and promote business products.
  • Informed customers about important policies and conditions on sales.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Parts Counterperson

Guarantee Chevrolet
04.1986 - 01.1992
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Adhered to company guidelines for performance and compliance.
  • Assisted customers in finding appropriate parts promptly.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Ordered parts from various distributors to fulfill demands.

Parts Countersalesperson

Pep Boys Auto
02.1982 - 11.1985
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Adhered to company guidelines for performance and compliance.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained clean and neat parts counter and sales floor.
  • Delivered merchandise to business locations for use in [Type] repairs or direct sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Stocked and managed stock of parts.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Parts Counter Salesperson

Perlis Truckstop
07.1974 - 12.1980
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Oversaw team of six (6) employees.

Education

High School Diploma -

Worth County High School
Sylvester, GA
05.1974

Skills

  • Upselling strategies
  • Technical understanding
  • Customer Relationship Building
  • Email Communication

Certification

Trained at General Motors Parts and Cataloging and Sales in Los Angeles California

Trained at Lawless Detroit diesel Parts and Sales Cataloging in City Of Industry California

Albany Technical College in Albany Ga.

Timeline

Mechanic

Self-Employed
01.2007 - Current

Ountersalesperson

Guarantee Chevrolet
06.1992 - 08.1998

Parts Counterperson

Guarantee Chevrolet
04.1986 - 01.1992

Parts Countersalesperson

Pep Boys Auto
02.1982 - 11.1985

Parts Counter Salesperson

Perlis Truckstop
07.1974 - 12.1980

Parts Countersalesperson

Pep Boys Auto

High School Diploma -

Worth County High School

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Michael FORD