Summary
Overview
Work History
Education
Skills
Certification
Military Experience
Timeline
Generic

Michael Ford

Vancouver,WA

Summary

I am a lifelong learner and experienced ramp worker with a diverse background, having worked with everything from passenger 767s to cargo DC-10s, as well as Cirrus single jets and piston aircraft. My motto is the 5 P's: Proper Preparation Promotes Prime Performance. I believe that, with proper preparation, tasks can be completed efficiently, quickly, and safely, while also making it easier to adapt to unexpected situations. There's nothing I can't learn, and I am always seeking ways to improve efficiency. I am passionate about sharing my knowledge and helping others succeed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Line Technician / Line Shift Supervisor

Atlantic Aviation
Portland, OR
08.2023 - Current
  • Servicing inbound and outbound aircraft (fuel, lavatory, potable water, etc.).
  • Safely moving aircraft with Lektro, tug, and towbar, following site SOPs.
  • Scheduling and forecasting for ramp employees, ensuring coverage when needed.
  • Overseeing ramp operations, using time management to delegate tasks for safe, efficient service.
  • Managing line techs, addressing any issues that conflict with company values, and customer service standards.
  • Training new hires and providing recurring training to reinforce SOPs.
  • Ensuring Ground Service Equipment (GSE) is well-maintained, and staff is trained to use it safely and properly.
  • Promoting a safety culture by submitting safety observations and educating staff on proper work habits.
  • Keeping line techs informed of safety updates and potential risks at our bases and other bases.
  • Training line techs in towing, emphasizing a safety-first mindset.
  • Contributing to Base safety meetings and planning for future changes and events.
  • Keeping Line techs informed about changes and safety issues that occur or could occur at our and other bases
  • Training line techs for towing
  • Teaching safety first mindset
  • Contributing to Base safety meetings having the future in mind when planning for changes and big events

Deployment Technician

TekSystems - Legacy Health
Portland, OR
07.2022 - 08.2023
  • Using the Cherwell ticketing system to manage service requests and tasks related to the deployment of Spok pagers, Vocera badges, iPads, and iPhones to multiple hospitals.
  • Assisting the PC deployment specialist with unboxing, prepping PCs for imaging, removing Wi-Fi cards, setting up the imaging station with KVM, and managing cables.
  • Supporting the laptop deployment specialist in setting up imaging stations and imaging laptops, following the appropriate script.
  • Sending parts and components (keyboards, mice, docks, cables, adapters, scanners, storage media, power supplies, cases, bags, webcams, etc.). To hospitals for field deployment.
  • Building out workstations on wheels, including all necessary components (keyboard, mouse, monitor, thin client, and power supplies).
  • Assembling Tryton carts for use with iPads.
  • Handling RMA for broken equipment under warranty.
  • Scheduling and coordinating with vendors for on-site repairs.
  • Traveling to work sites to build or move workstations, verify network connections, and ensure proper cable management.

Ramp Agent

McGee Air Services
Portland, OR
11.2017 - 07.2021
  • Safely servicing inbound and outbound aircraft (fueling, lavatory services, potable water, etc.).
  • Operating the Lektro/tug and towbar to move aircraft on and off the ramp, following site SOPs.
  • Overseeing ramp operations, delegating tasks to ensure safe, efficient, and timely service.
  • Assisting new hires, and conducting recurring training to reinforce company SOPs.
  • Promoting a safety culture by submitting safety observations, and encouraging safe work practices.
  • Handling baggage, including loading and unloading cargo and passenger luggage onto aircraft.
  • Coordinating with ground crew, flight crews, and other departments for smooth ramp operations.
  • Conducting safety checks on aircraft to ensure compliance with regulations.
  • Operating ground service equipment (e.g., belt loaders, cargo loaders, de-icing trucks).
  • Directing aircraft movements on the ground for safe and accurate positioning.
  • Monitoring and reporting safety hazards or irregularities on the ramp.

Security Patrol (Biked/Unarmed)

Pacific Patrol Services Inc.
Portland, OR
08.2017 - 11.2017
  • Acquiring and maintaining DPSST qualification.
  • Staying current with company policies and legal authorizations for various Portland sites.
  • Deescalating aggressive and uncooperative individuals daily.
  • Writing detailed and thorough incident reports for law enforcement when requested.
  • Proficient in basic Microsoft Word, Outlook, and Excel.
  • Dispatching as needed.
  • Patrolling assigned areas on a bike to ensure the safety and security of the premises.
  • Monitoring and reporting suspicious activity, potential hazards, or security breaches.
  • Enforcing site-specific rules and regulations to maintain order.
  • Engaging with the public and addressing security concerns.
  • Responding to emergencies, including medical or safety incidents, while maintaining a calm and professional demeanor.
  • Assisting in the coordination of security procedures during events or high-traffic periods.

Distribution Delivery Driver

Evergreen Vending | Avanti Markets
Portland, OR
08.2016 - 08.2017
  • Driving an intercity route from Portland to Longview.
  • Loading orders and verifying that all products are loaded according to the route and inventory.
  • Troubleshooting kiosks, including restarting the kiosk or router, and forcing syncs to the warehouse.
  • Assisting new customers with setting up accounts at kiosks.
  • Following up with customers regularly to maintain positive, professional business relationships.
  • Delivering, installing, and restocking vending machines at customer locations.
  • Ensuring products are fresh, properly stocked, and displayed according to company standards.
  • Collecting payment, or reporting discrepancies in sales, inventory, or machine issues.
  • Performing routine maintenance and minor repairs on vending machines.
  • Managing the inventory of products and supplies for restocking.
  • Adhering to safety protocols while operating the vehicle and handling products.
  • Communicating with customers to address any concerns or requests regarding the machines.
  • Reporting any technical issues with machines to the appropriate team for repairs.

Driver (Trainee)

Waste Connections
Vancouver, WA
04.2016 - 08.2016
  • Learning to operate the hopper and other functions of a two-man garbage truck.
  • Familiarizing myself with all routes throughout Clark County and the corresponding service days.
  • Adhering to all safety precautions while driving and operating the vehicle.
  • Assisting with loading and unloading waste materials.
  • Following company protocols for waste disposal and recycling.
  • Conducting pre-trip vehicle inspections and reporting any issues.
  • Communicating with dispatch regarding route updates, or delays.
  • Maintaining a clean and organized truck.
  • Providing excellent customer service, addressing any concerns or questions from residents.
  • Ensuring compliance with all local and environmental regulations.

Delivery Driver

Alpha Distributing
Vancouver, WA
09.2015 - 04.2016
  • Picking merchandise and routing stops according to invoices.
  • Communicating with the sales team to address inventory discrepancies, and arrange customer replacements.
  • Using QuickBooks to update and print invoices, and to attach checks and credit card details.
  • Driving the delivery route from Portland to Longview.
  • Ensuring timely and accurate delivery of products to customers.
  • Maintaining accurate delivery logs and documentation.
  • Managing product returns or exchanges as necessary.
  • Communicating with dispatch and customers regarding delivery status, or delays.
  • Performing routine vehicle inspections to ensure safe operation.
  • Adhering to traffic laws, safety protocols, and company policies during deliveries.
  • Providing excellent customer service and addressing customer concerns during deliveries.

Education

High School Diploma -

Hudson's Bay High School
Vancouver, WA
01.2005

Skills

  • Aircraft servicing (fueling, lavatory services, potable water)
  • Aircraft towing and movement (using Lektro/tug and towbar)
  • Ramp operations oversight
  • Time management (efficient delegation and task prioritization)
  • Staff scheduling and forecasting
  • Employee supervision and leadership (Line Tech supervision)
  • Training and development (new hires, recurring staff training)
  • Ground Support Equipment (GSE) maintenance
  • Safety culture reinforcement (safety observations, safe work habits)
  • Safety procedures and compliance (adhering to SOPs, safety checks)
  • Conflict resolution (deescalating aggressive or uncooperative behavior)
  • Ticketing system usage (Cherwell, service requests, and issue resolution)
  • PC and laptop imaging and deployment (hardware setup, cable management)
  • Inventory management and verification (ensuring correct items are loaded and delivered)
  • Customer service and relationship building (maintaining positive business relationships)
  • Kiosk troubleshooting and tech support (resetting kiosks, syncing data)
  • Routing and scheduling (managing delivery routes and stops)
  • Vendor coordination (scheduling repairs, managing RMA processes)
  • Delivery operations (loading, driving, route optimization)
  • Microsoft Office proficiency (Word, Excel, Outlook)

Certification

Comptia A+ certification, PNZYGBC52B41QE5C, verify.comptia.org

Military Experience

US NAVY Active Duty - Norfolk, VA CG68 Anzio

October 2006 to January 2010

Damage Control Petty Officer Third Class

Active Duty USS ANZIO CG-68 for a 13-month deployment to the Med Gulf. Honorable Discharge.

Timeline

Line Technician / Line Shift Supervisor

Atlantic Aviation
08.2023 - Current

Deployment Technician

TekSystems - Legacy Health
07.2022 - 08.2023

Ramp Agent

McGee Air Services
11.2017 - 07.2021

Security Patrol (Biked/Unarmed)

Pacific Patrol Services Inc.
08.2017 - 11.2017

Distribution Delivery Driver

Evergreen Vending | Avanti Markets
08.2016 - 08.2017

Driver (Trainee)

Waste Connections
04.2016 - 08.2016

Delivery Driver

Alpha Distributing
09.2015 - 04.2016

High School Diploma -

Hudson's Bay High School

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Michael Ford