Michael D. Ford
Salisbury,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Equitable Gas Company
Pittsburgh, PA
06.1972 - 06.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.93%
Education
No Degree -
Skills
- Interpretation and Translation Services
- Customer Account Management
- Understanding Customer Needs
- Responding to Difficult Customers
Timeline
Customer Service Representative - Equitable Gas Company
06.1972 - 06.2005
Allegheny Community College - No Degree,
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