Summary
Overview
Work History
Education
Skills
Interest
Timeline
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Michael Foreman

Chicago,IL

Summary

Accomplished Support Analyst with a proven history of optimizing user experiences and improving system functionality, particularly at Bridgeway Benefit Technologies. Proficient in Linux environments, specializing in troubleshooting and network security to drive significant cost reductions. Recognized for clear communication and strong problem-solving skills, consistently enhancing customer satisfaction and operational efficiency. Recently completed the AWS Cloud Solutions Architect Professional Certificate program, gaining practical expertise across a broad spectrum of cloud computing disciplines.

Overview

10
10
years of professional experience

Work History

SUPPORT ANALYST

Bridgeway Benefit Technologies
Maple Shade Township, NJ
12.2023 - Current
  • Leverage Linux environments to troubleshoot and resolve hardware, software, and network-related issues.
  • Assist in the configuration and mapping of data to meet client-specific requirements.
  • Maintain accurate and detailed records of customer interactions, incidents, and resolutions using Azure DevOps ticketing systems.
  • Communicate technical concepts clearly to customers, tailoring explanations to suit varying levels of technical knowledge.

CLAIMS ADJUSTER

AllState
Chicago, IL
10.2022 - 11.2024
  • Effectively resolved 15 to 20 customer-reported technical issues daily by thoroughly analyzing and diagnosing problems within the Allstate app.
  • Delivered exceptional customer service by guiding users through step-by-step solutions for their specific PC and mobile issues.
  • Streamlined claim upload processes by addressing technical queries, resulting in improved customer satisfaction, and quicker claims processing.
  • Leveraged remote login tools to access clients' systems remotely, facilitating real-time technical issue resolution and answering product-related inquiries.

MOBILE EXPERT/ INTERGRATION SPECIALIST

T-Mobile
Oswego, IL
07.2015 - 10.2022
  • Distinguished as the "Apple Master," providing expert technical support and guidance for all Apple products, ensuring seamless user experiences and problem resolution.
  • Successfully executed the installation, servicing, and software upgrades on a substantial number of iOS and Android devices, optimizing device performance and functionality.
  • Proactively identified and resolved end-user issues during Apple product launches, resulting in significant cost savings exceeding $50,000 for the company.
  • Effectively created and oversaw support service tickets, using web-based ticketing systems to monitor, prioritize, and provide timely support services to customers.
  • Facilitated technological onboarding for new team members by conducting comprehensive walk-throughs, ensuring they quickly adapted to the company's tech environment.

Education

AWS Cloud Solutions Architect Professional Cert
02-2025

Google IT Support Professional Certificate
10.2023

Bachelor of Science - Business And Marketing

Southern Illinois University Carbondale
Carbondale, IL
05.2014

Skills

  • Operating System (Windows, Linux)
  • AWS Management Consol
  • AWS Identity and Access Management (AWS IAM)
  • Data Lake Architecture
  • Network Security
  • Package and Software Management
  • Implementing/ Managing directory services
  • System Administration

Interest

  • Member of Kappa Alpha Psi Fraternity Incorporated
  • Former Southern Illinois University Football Player
  • Bolingbrook Buccaneers Youth Football Coach
  • Realtor
  • Notary

Timeline

SUPPORT ANALYST

Bridgeway Benefit Technologies
12.2023 - Current

CLAIMS ADJUSTER

AllState
10.2022 - 11.2024

MOBILE EXPERT/ INTERGRATION SPECIALIST

T-Mobile
07.2015 - 10.2022

Google IT Support Professional Certificate

Bachelor of Science - Business And Marketing

Southern Illinois University Carbondale

AWS Cloud Solutions Architect Professional Cert

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Michael Foreman