Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Foster

Peoria,IL

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience

Work History

General Manager

Saffron Social
Peoria, IL
08.2023 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Oversaw product development initiatives from concept through completion stages.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained employees on duties, policies and procedures.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Formed and sustained strategic relationships with clients.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created effective business plans to focus strategic decisions on long-term objectives.

General Manager

Thyme Kitchen + Craft Beer
Peoria, IL
05.2021 - 08.2023
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Oversaw product development initiatives from concept through completion stages.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained employees on duties, policies and procedures.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Formed and sustained strategic relationships with clients.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Dining Room Manager

Biaggi's Ristorante Italiano
Bloomington, IL
04.2019 - 05.2021
  • Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
  • Ensured that all dining areas were well maintained and organized.
  • Resolved customer complaints in a professional manner.
  • Supervised the staff to ensure proper service standards were met.
  • Provided guidance and direction to team members regarding proper procedures for serving guests.
  • Analyzed sales data in order to adjust staffing levels according to demand.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored food quality and presentation to ensure adherence to company standards.

Education

Associate of Applied Science - Business Administration

Illinois Central College
East Peoria, IL

Skills

  • P&L Management
  • Account Management
  • Contract Negotiations
  • Vendor Sourcing
  • Staff Supervision
  • Customer Retention
  • Sales
  • Business Development
  • Expense Control
  • Quality Management
  • Workflow Planning
  • Schedule Management
  • Loss Prevention
  • Service Quality Improvement
  • Customer Relationship Management
  • Multi-Unit Operation Management
  • Employee Development
  • Budgeting and Cost Control Strategies

Timeline

General Manager

Saffron Social
08.2023 - Current

General Manager

Thyme Kitchen + Craft Beer
05.2021 - 08.2023

Dining Room Manager

Biaggi's Ristorante Italiano
04.2019 - 05.2021

Associate of Applied Science - Business Administration

Illinois Central College

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Michael Foster