Michael Fox

• Act as the primary leader for execution teams on assigned projects. Develop project schedules and execute according to plan.
• Evaluate the contractual scope of work and the impact of client issued bulletins, field directives, and/or scheduling changes. Pursue additional work through change orders, perform cost estimates, prepare proposals, and negotiate final settlement prices and customer acceptance.
• Manage costs, billings, and collections. Complete project billings accurately and timely to the client while maintaining profitability goals and positive cash flow.
• Review and interpret contract Terms and Conditions.
• Analyze financial reporting systems and project schedules to proactively address potential issues. Communicate project progress, issues, and financial status to management as required using Microsoft Project.
• Manage risks and establish project recovery plans when needed. Resolve disputes with minimal escalation.
• Negotiate, prepare, and issue subcontracts.
• Ensure project document controls comply with contract requirements and JCI standards.
• Oversee project construction for compliance with specifications, local codes, and installation techniques as needed.
• Manage the selection, ordering, and delivery schedule of materials for assigned projects.
• Develop and maintain viable long-term relationships with customers, consultants, prime contractors, and subcontractors. Attend job progress meetings and ensure subcontractors understand project expectations.
• Coordinate and facilitate team training requirements as needed.
• Provide operational metrics reporting and team installation projections to support the NA Implementation Manager.
• Oversee new product migration and collaborate with the AOT team for documenting processes while ensuring a smooth transition.

• Organize, plan, and prioritize in a highly deadline-oriented environment.

• Proactively communicates project requirements to project team and wider stakeholders as and when required and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.

• Manage the Monitoring and Controlling aspects of a project including tech partner issues/risk identification and resolution, change management, reporting and internal/external communication, financial management, metrics, etc.

• Identify, document, and prioritize project change requests and facilitate approval process. Re-plan as necessary based on changes.

• “Kick off” calls on all new projects with all parties to assure delivery on not only customer expectations, but to all involved on project delivery.

• Establish project milestones and analyze costs; utilizes financial systems to review actual versus estimated job cost and to provide timely and accurate project cost reports; identify reasons for low job site productivity and determine impact on the project; adjusts or corrects project plan and/or project cost estimates as necessary to meet financial goals.

• Work closely with NAMs providing updates with ESDs/CCDs on fast moving projects being the conduit between the field and NA sales/support teams.

• Constant communication with field/sales as change orders are needed as “real time” events generate.

• Work with sales and project managers in commercial environments with security, access, and fire.

• Leading teams of security personnel through installation, service and sales through comprehensive “hands on” frontline leadership.

• Oversee projects according to specifications, project details and project estimating/costing to field execution, coordination, design, ensuring quality control.

• Sell and estimate change orders.

• Building an effective technical/customer service-oriented team by recruiting, training, and developing employees, vendors and contractors. Communicating job expectations, planning, monitoring and reviewing job/employee performances while enforcing policies and procedures.

• Identify “KPIs” such as sales skills, business acumen, product knowledge and customer service where training and development can enhance the team’s abilities to meet current and future business needs.

• Weekly and monthly thought-provoking team meetings with plans improving productivity, quality, safety, and field installation standards and best practices.

• P&L experience up to $25 million

• Mentor/assist the sales teams as needed from a contractual to product standpoint. Including “one on one,” training classes, and field assists.

• Identify and provide feedback to interdepartmental teams regarding improvement, trends, and cost saving measures.

• Investigate and solve customer discrepancies/escalations.

• Review all daily work, reports and administrative activities associated with the effective leadership of operations

• Inventory, departmental warehousing, overtime management, on call rotation schedule, and the auditing of bi-weekly payroll submissions.

• Walk site surveys with sales and project managers, assuring positive job margins.

Job/contract review. Upon department receipt of all new contracts, service requests, equipment

• Leading multiple projects of new, retro and commercial communities with teams of up to 25 installation/service and fire inspection technicians for security/fire/CCTV/access control and all low voltage wiring.

• Work with cross functional teams to establish the project scope, timeline and pricing.

• Act as communication conduit between internal cross functional teams and customer brand leaders.

• Managing and leading customer facing meetings and walkthroughs with local and county AHJs and inspectors.

• Scheduling of vendors, subcontractors, materials and equipment delivered on sites according to scheduled date.

• Consistently closed projects prior to deadline; meeting builders and customers’ expectations.

• Held monthly technician training/safety meetings.

• Assisted on all fire inspections.

• Responsible for customer development, design functionality, and cost analysis of security solutions throughout assigned region.

• Managed 18 sales and operations technicians while maintaining high sales and low service callbacks.

• Consistently earns coveted leads based upon top weekly, monthly, and quarterly sales performance.

• Typically performs two sales/installations per day, five to six days per week.

• Develops and implements training programs for sales advisors and operations technicians and supervises new employee orientation programs.

• Maintains high revenue per opportunity; routinely increases monthly monitoring rates by upwards of 60%.

• Recognized as “Branch manager of the Month”, as well as “Security Advisor of the Quarter” multiple times, for high sales, customer satisfaction, professionalism, and excellent field service/installation work.

• Ranks among the top 20% of leaders annually.