Hardworking and passionate job seeker with strong organizational skills, eager to secure a Senior Sales position in the Aviation industry. Ready to contribute expertise and drive to help the team achieve company goals. Proven track record of building and growing sales in competitive environments. Dedication to building rapport and maintaining loyal customer relationships is key, understanding the importance of understanding their needs and creating individual solutions. Deep technical acumen and strong communication skills, effectively helping customers understand product offerings.
Work History
Sales Manager
LIFT Aviation
10.2023 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Implemented Zendesk CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Sr. Sales Engineer Pre & Post Sales
GTS
11.2019 - 09.2023
Participate in on-site customer sales meetings
Participate in technical fact-finding and presented customized solutions at a level appropriate for the client
Deliver creative solutions that prevent or resolve system configuration challenges with entire customer environment in mind
Participate in the creation and delivery of technical content for marketing events such as webinars and customer presentations
Work on cross-functional internal teams on varying assignments to advance the goals and prosperity of Avalon Technologies
Work with a sales team to support achievement of project milestones and deliver on internal and/or external commitments
Participate in regular knowledge transfer with sales staff on current trends and developments related to technologies relevant to Red8 and its customers
Produce clear technical documentation for guides, white papers and case studies
Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process
Sr. Systems Engineer
Red8
03.2018 - 09.2019
Participate in on-site customer sales meetings
Participate in technical fact-finding and presented customized solutions at a level appropriate for the client
Deliver creative solutions that prevent or resolve system configuration challenges with entire customer environment in mind
Participate in the creation and delivery of technical content for marketing events such as webinars and customer presentations
Work on cross-functional internal teams on varying assignments to advance the goals and prosperity of Avalon Technologies
Work with a sales team to support achievement of project milestones and deliver on internal and/or external commitments
Participate in regular knowledge transfer with sales staff on current trends and developments related to technologies relevant to Red8 and its customers
Produce clear technical documentation for guides, white papers and case studies
Sales Engineer \ Solution Architect \ Systems Engineer
Avalon Technologies
01.2016 - 01.2018
Participate in on-site customer sales meetings with Avalon and Dell sales staff
Participate in technical fact-finding and presented customized solutions at a level appropriate for the client
Deliver creative solutions that prevent or resolve system configuration challenges with entire customer environment in mind
Participate in the creation and delivery of technical content for marketing events such as webinars and customer presentations
Work on cross-functional internal teams on varying assignments to advance the goals and prosperity of Avalon Technologies
Work with a sales team to support achievement of project milestones and deliver on internal and/or external commitments
Participate in regular knowledge transfer with Avalon and Dell sales staff on current trends and developments related to technologies relevant to Avalon Technologies
Produce clear technical documentation for guides, white papers and case studies
Infrastructure Management Sr. Analyst
SAN Storage Team Xerox\ATOS
01.2012 - 01.2016
Managed all aspects of large, (multiple PB) complex and dynamic storage environment in the government sector to include day-to-day operations, engineering and design in a 24/7/365 environment
Strong technical leadership ability on multiple storage platforms (e.g
EMC VMAX2/3, EMC VNX, HDS)
Responsible for leading the team on installation, configuration and tuning of the storage operating environment
Capacity planning, as well as systems performance and uptime monitoring, alerting, and reporting
Act as the team point of contact with cross functional teams, including Server Administrators, Network Engineers, Project managers
Hands-on technical knowledge as well as the ability to lead junior team members
Solid understanding of Networking and VMWare environments
Ability to communicate technical issues to business leaders as well as to communicate business drivers to technical engineers.
Sr. Systems Engineer
Austin Ribbon and Computer
01.2009 - 01.2012
Assess, design, implement and support IT infrastructures for clients in government as well as all levels of education in the State of Texas
Implemented and maintained a server virtualization farm
Migration of a test and development environment for a large state agency
Led and customized a Hyper-V and VMware Virtualization Proof Of Concept for a large university
Led, constructed, customized and managed a Hyper-V Virtualization POC for a large state agency
Led, customized, managed and supported the ARC ShoreTel VOIP phone installation project
Implemented, managed and supported 90 servers running VMware or Parallels Virtuozzo and 5400 Wyse terminals for school districts and cities in texas
Provided installation and ongoing support and maintenance of office firewall, server, desktops, laptops, printers and the wired\wireless networks for a Texas state officials office
Managed the distribution and installation of 3000 Apple and Dell laptops for a large city school district
Led the deployment and imaging of 600 Apple laptops for a medium size school district
Implemented a backup architecture using NetBackup 7.1 and Dell tape robots for a large state agency
IT Manager/Administrator BancVue
01.2006 - 01.2009
Managed day-to-day operations for 250-user company and its 500 customers
Installed, maintained and supported all local and wide-area networks, both wired and wireless, data network cabling, routers and switches, telephones and related voice network cabling, laptops, workstations and servers new operating systems, network drivers and file sharing systems and software updates
Installed and managed two data centers, two disaster recovery centers and a Bomgar remote support appliance
Education
High School Diploma -
Richard King High School
Corpus Christi, TX
05-1984
Bachelor of Science
Pensacola Jr. College
Pensacola, FL
01-1987
Bachelor of Science -
Austin Community College
Austin, TX
01-1996
Skills
Monthly Forecasting
Customer Needs Assessments
Product Demonstrations and Presentations
Revenue Generation
Lead Prospecting
Technical Integration
Company Representation
Account Management
Customer Queries
Data Analysis
Strong Technical Acumen
Pipeline Maintenance
Interpersonal Communication Skills
Partnering and Relationships
Sales Planning
Certification
IT Engineer Certifications:
MCTS - Windows Server Virtualization
MCTS - System Center Virtual Machine Manager 2008 MCTS – Microsoft Desktop Optimization Pack
MCTS – Microsoft System Center Configuration Manager MCTS – Microsoft Lync 2010 Configuration
Parallels Certified Virtualization Professional
Quest vWorkspace Certified Systems Engineer
Commercial Pilot Qualifications:
ASEL,AMEL, Instrument Airplane
Complex Endorsement
High Performance Endorsement
Restricted Radio Operator License
FAA Second Class Medical Certificate
Total Flight Hours - 902
Pilot in Command - 685
Turbine Time - 245
Instrument (Simulated & Actual) - 130
Cross Country - 547
Night - 55
Timeline
Sales Manager
LIFT Aviation
10.2023 - Current
Sr. Sales Engineer Pre & Post Sales
GTS
11.2019 - 09.2023
Sr. Systems Engineer
Red8
03.2018 - 09.2019
Sales Engineer \ Solution Architect \ Systems Engineer