Janessa Griswold
Milledgeville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Operational Lead
Aspen Dental
03.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Supervisor
Food Depot
09.2014 - 05.2022
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Calling applicants back for interviews and finish their paperwork
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate payment processing.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
Riverbend Correctional Facility
10.2011 - 03.2014
- Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas
- Coordinates and monitors inmate or detainee movements, conducts counts, and provides emergency response as needed
TJ Maxx
07.2011 - 01.2012
- Processing, markdowns, cashier, customer service, fitting room
- Greets, interacts with and thanks customers on a regular basis
- Maintains housekeeping standards of area, including ongoing recovery
Belks
05.2011 - 08.2011
- Maintaining floor and stock areas consistent with store standards
- Following procedures for all systems including counts, markdowns, re-tickets and inventory control
- Meeting or exceeding units per transaction goals
- Thanking each customer by name following a purchase
Call Center Representative
GC Services Call Center
08.2009 - 02.2010
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, transferring funds, activating debit cards, applying for loans, opening and closing accounts, and mailing out debit cards.
Education
Associates - Criminal Justice
Georgia Military College
Milledgeville, GA05.2016
Diploma -
Baldwin High School
Milledgeville, GA05.2008
Skills
- Microsoft Office
- Staff development
- Management
- Customer relationship management
- Incident reporting
- Staff supervision
- Inventory coordination
- Professionalism
Training
First Aid & CPR
Timeline
Operational Lead
Aspen Dental
03.2021 - Current
Supervisor
Food Depot
09.2014 - 05.2022
Riverbend Correctional Facility
10.2011 - 03.2014
TJ Maxx
07.2011 - 01.2012
Belks
05.2011 - 08.2011
Call Center Representative
GC Services Call Center
08.2009 - 02.2010
Diploma -
Baldwin High School
Associates - Criminal Justice
Georgia Military College
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