Michael Franco

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased Apps by 6+% and Close Rate by 8+% YOY

• Increased efficiency and team productivity by promoting operational best practices.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Grew Company Initiatives Best Buy Credit Card/Best Buy Memberships by 11% YOY

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• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Managed $3 Million business with 15% Revenue Growth YOY
• Led & Trained Company in Protection Plans Growth/Attach Rate

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively coached team members to reach weekly and monthly sales goals.
• Trained team members in successful strategies to meet operational and sales targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Managed $7 million business with YOY Growth
• Company Led Average Selling Price and Basket