Michael Franco
Huntsville,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Garage Clothing Store
The Woodlands, Texas
12.2024 - Current
- Maintained cleanliness of the sales floor area at all times.
- Provided excellent customer service to clients in person and over the phone.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Maintained knowledge of sales and promotions, return policies and security practices.
Supervisor
Kroger
Houston, Texas, TX
04.2024 - 10.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Customer Service Representative
Kroger
Houston, Texas
03.2022 - 10.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Northbrook High School
Houston, Texas05-2023
Skills
- Complaint resolution
- High-energy attitude
- Administrative support
- Retail store support
- In-store support
- Product sales
- Retail sales customer service
- Problem-solving
- Team support and assistance
Education and Training
Houston, Texas
Timeline
Sales Assistant
Garage Clothing Store
12.2024 - Current
Supervisor
Kroger
04.2024 - 10.2024
Customer Service Representative
Kroger
03.2022 - 10.2023
High School Diploma -
Northbrook High School