Michael Francois

Shift Manager at Papa Johns Pizza. Work qualities include great communication and problem-solving skills, and time management

• Kept employees operating productively and working on task to meet business and customer needs
• Excelled in every store position and regularly backed up front-line staff
• Adhered to company standards and compliance requirements for operations and cleanliness of areas
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
• Exercised composure under pressure and in escalated customer service scenarios
• Trained and mentored new employees to maximize team performance
• Cooperated with coworkers to improve customer experience and manage storefront
• Coached crew members to optimize performance and motivate toward more efficient work
• Tracked receipts, employee hours, and inventory movements