Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Michael Franz

Medford,WI

Summary

A hardworking employee with strong customer service, multitasking, and time management abilities. Dedication to providing every customer with a positive and memorable experience. Consistently meeting company needs through organized and consistent practices. Excels in working under pressure and adapting to new situations and challenges. Always striving to enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Volunteer Disaster Action Team Specialist

Red Cross
03.2025 - Current
  • Analyzed team metrics to identify areas for improvement and develop targeted action plans.
  • Developed a collaborative work environment for increased team productivity.

Non-Emergency Medical Driver

Comfort Carriers
06.2024 - Current
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
  • Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
  • Provided compassionate care, understanding the unique needs of each individual patient during transport.
  • Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
  • Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
  • Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.

Volunteer Firefighter

Stetsonville Fire Department
02.2023 - Current
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.

Material Handler

Marathon Cheese Corporation
02.2024 - 05.2024
  • Performed cycle counts and inventory control to accurately track product levels.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Maintained a safe work environment by following proper safety protocols.

Utility Locator

USIC Utility Locating Service
03.2022 - 10.2023
  • Locate underground facilities
  • Documentation on every locate
  • Take pictures when locate was completed
  • Searched for underground utilities in various weather conditions and notified the supervisor of field issues
  • Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel

Manager

KFC Taco Bell
05.2021 - 03.2022
  • Entered time and attendance logs in preparation for payroll
  • Monitored staff performance and addressed issues
  • Trained employees on additional job positions to maintain coverage of roles
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training

Assembly Line Operator

Nestle
08.2020 - 05.2021
  • Set up and perform hand and automatic assembly operations on components, sub-assemblies and assemblies
  • Removed physical refuse and debris and organized tools to maintain a safe work environment
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence
  • Monitored processes, reporting abnormalities to the management team

Line Operator

Sierra Pacific Windows
06.2018 - 08.2020
  • Used hands, arms and legs to physically handle and transport finished goods
  • Read and understand job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences
  • Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures

Equipment Washer

Peter Trucking
02.2016 - 06.2018
  • Maintained cleanliness and sanitation standards using machine and manual cleaning methods
  • Mixed substances to create chemical solutions
  • Drove the Trucks and Trailers in Wash bay to clean them to DOT standards

Education

High School Diploma -

Medford Area Senior High
Medford, WI
05.2018

No Degree - Fire Fighter

Northcentral Technical College
Wausau, WI
04-2024

Skills

  • Diagnosing Issues

  • People Skills

  • Planning & Organizing

  • Active Listening

  • Good Work Ethic

  • Teamwork and collaboration

  • Customer service

  • Problem Resolution

  • Delegating Work

  • Patient transport

  • Defensive driving

Languages

English: Full Professional

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Line Operator to Line Supervisor, in less than 12-months.
  • CPR Certified from Red Cross, Certificate ID number is 01ROB1A

Certification

  • CPR/ AED/ First Aid, Red Cross - March 24th 2025- March 24th 2027


Timeline

Volunteer Disaster Action Team Specialist

Red Cross
03.2025 - Current

Non-Emergency Medical Driver

Comfort Carriers
06.2024 - Current

Material Handler

Marathon Cheese Corporation
02.2024 - 05.2024

Volunteer Firefighter

Stetsonville Fire Department
02.2023 - Current

Utility Locator

USIC Utility Locating Service
03.2022 - 10.2023

Manager

KFC Taco Bell
05.2021 - 03.2022

Assembly Line Operator

Nestle
08.2020 - 05.2021

Line Operator

Sierra Pacific Windows
06.2018 - 08.2020

Equipment Washer

Peter Trucking
02.2016 - 06.2018

High School Diploma -

Medford Area Senior High

No Degree - Fire Fighter

Northcentral Technical College

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